Unable to Pair EZ-Key

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Jeff_S
 
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Joined: Mon Nov 10, 2014 9:59 pm

Unable to Pair EZ-Key

Post by Jeff_S »

Tested on Macbook Pro 10.9.5
Device: Adafruit Ez-Key 3f5a
Error: Passkey entered did not match

Was not prompted to put in a passcode.

Tested on new iPad Gen 4
Error: Pairing Unsuccessful. Make sure "Adafruit EZ-Key 3f5a" is turned on, in range, and is ready to pair

Ez-key is in pairing mode based on the speed at which the light is flashing in according to your documentation.

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adafruit_support_mike
 
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Re: Unable to Pair EZ-Key

Post by adafruit_support_mike »

The 3f5a device ID is a symptom of a batch of bad Bluetooth modules we got back in January 2014. They were on sale for about a week before we noticed the problem and pulled them from the store.

When did you get your EZ-Key, and did you get it directly from us or from a reseller?

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Jeff_S
 
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Joined: Mon Nov 10, 2014 9:59 pm

Re: Unable to Pair EZ-Key

Post by Jeff_S »

Thank you for your quick response. I purchased it direct. I received it around christmas last year and just started working with it now.

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adafruit_support_mike
 
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Re: Unable to Pair EZ-Key

Post by adafruit_support_mike »

That's the right timeframe, but you're *way* beyond our 30 day replacement/refund period.

Send a note to [email protected] with a link to this thread and the order number from when you purchased the EZ-Link and we'll see if the folks there can cut you a deal.

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