Not Shipping to Aramex

[owo]

Hi,
I don't want to make a big deal out of this but it is a big deal for me. I recently made a purchase from adafruit.com and today I receive an email telling me that:

"...unfortunately we needed to cancel your order
and refund payment. the address you've provided has high rates of
fraud and theft and we cannot ship any items to that address."

The address that is being referred to is that of my Aramex account, which I use to get shipments from within the US delivered to my country of residence (Qatar) quickly and safely. I have emailed back explaining my situation, and I received the same response. Below is part of my email:

"The shipping address is that of my Aramex account. I use Aramex (http://www.aramex.com) to deliver shipments that would usually take months to deliver by regular mail within a week or two with the added security that they arrive in good condition. It also allows me to receive shipments from sites that do not ship to my country of residence. To do this, Aramex gives me a US post address (the shipping address I have provided) that I can send shipments to from within the US, which are then to be forwarded to me. I do not see why should be so worried. I have received many shipments from Amazon (from them and other merchants through them) to the same shipping address for over two years now and have yet to encounter a problem."

Fine, I guess I can understand your concerns. I want to know what are my options. I really want to be part of the adafruit community, building the DIY kits that are being made and so on, but Aramex is my key to doing so.

I am posting this thread because I know many people living outside the US, particularly the Middle East use Aramex to purchase items that are not available through local stores, and I think it is important for a store such as adafruit.com, which believes in openness, to be able to ship their products everywhere. Sure they may do so through other mailing services, but Aramex is my current, and trusted, option. Also, I post here to avoid spamming the support mailbox with futile pleas.

Please, I could really use some suggestions, or maybe I (or somebody else) could convince you.

Thanks.

[adafruit]

hello,

keep in mind you also accused us of "selling your kit to someone else", that is not true.

as we said in our emails to you, the specific address you provided has high rates of theft and fraud - after multiple credit card thefts, package thefts and dozens of hours filling out paperwork, claims, talking to postal service/UPS/credit card companies - we cannot send send orders to that address. while amazon and other large companies can deal with thousands of dollars lost and have teams of people to deal with this - we do not, thousands of dollars is quite a bit for us and more importantly, the time lost and taken away from developing new kits and helping customers is very valuable to us.

you can use your -real- address and use express mail international and we can accommodate you the best we can.

thanks,
adafruit

[owo]

well then, I will have to wait until you are back in stock.

thanks.