Product weights and shipping

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redwire
 
Posts: 22
Joined: Tue Dec 18, 2012 2:24 pm

Product weights and shipping

Post by redwire »

I'm finding large discrepancies with product weights on the website vs their actual weights. Since I am an international customer, it affects my purchase so much that I'm getting frustrated. Ordering ten of something lowers its weight by 65%-320%, which seems odd.

A few examples: my order- actual box 3.65lbs, waybill 5.91lbs= 162% over

#878 0.56" LED+backpack - actual 0.037lb, website 0.4lb (1-lot) or 0.125lb (10-lot); 1086% over
#89 Game of Life kit - actual 0.090lb, website 0.19lb (1-lot) or 0.125lb (10-lot); 211% over
#441 0805 assortment - actual 0.750lb, website 0.985lb (1-lot) or 0.125lb (10-lot); 131% over
#998 Raspberry Pi - actual 0.115lb, website 0.23lb (1-lot) or 0.185lb (10-lot); 199% over

I wanted lovely #1270 1.2" LED+backpack, but the weight was listed at 1.56lbs, emailed Customer Support and Matt got the weight corrected to 0.5lb but this is still too high, I estimate 0.1lb. The $17.50 part cost has $11.15 shipping USPS, which is way too high - it fits in an envelope but shipping is given in a box cost!

I'd love to order lots from you but your checkout kills it for me, and other vendors don't have this problem. I've tried small and big orders but I get bitten either way.

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redwire
 
Posts: 22
Joined: Tue Dec 18, 2012 2:24 pm

Re: Product weights and shipping

Post by redwire »

Also noticed #1270 on the new product page, listed weight is 0.2lbs, but it's 0.5lbs when you checkout. I give up :?

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Product weights and shipping

Post by adafruit »

thanks - some items have packaging weights and some we update/change as we optimize packaging. we cannot ship most/many items in envelopes, many are fragile and need additional packing.

if you notice anything we should look at send an email to [email protected]

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