Defective Arduino Due

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fdpm
 
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Joined: Thu Aug 22, 2013 7:16 pm

Defective Arduino Due

Post by fdpm »

I purchased the Arduino Due back in April for use in my lab in University but I only tried using it this past week. The board seems unable to be powered. When I plug the miniUSB into either the native USB port or the programming port, the light turns on quickly in a flash but then shuts off immediately and my computer does not register the Arduino due. I have also tried switching the USB cable but the problem is not fixed.

I believe my product to be defective. Can I exchange it for another one?

I have my order number if it is necessary.

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adafruit_support_bill
 
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Re: Defective Arduino Due

Post by adafruit_support_bill »

I purchased the Arduino Due back in April for use in my lab in University but I only tried using it this past week.
That is a bit beyond our usual replacement period, but if you contact [email protected] with a link to this thread we can work out something for a replacement.

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