Returns question reg. invoice 350358

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thombre
 
Posts: 5
Joined: Thu Sep 05, 2013 6:51 pm

Returns question reg. invoice 350358

Post by thombre »

Hi there,

I received the Beagle12 [pid 708] today and upon hooking it up to the computer, I realized that the device I'm monitoring is using high speed and can't be monitored with Beagle12. Clearly I did not do my homework and am wondering if you can help me out here..
Given that I have opened the packaging, would you be willing to:
a. accept return for a re-stocking fee :)
b. upgrade to the Beagle480 and charge me the difference. I don't see Beagle480 listed in the catalog though. :D
c. none of the above :cry:

Please let me know!

Thanks,
- ht

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adafruit_support_mike
 
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Joined: Thu Feb 11, 2010 2:51 pm

Re: Returns question reg. invoice 350358

Post by adafruit_support_mike »

We don't carry the Beagle480, so option B is out. We don't generally restock opened merchandise, so a straight version of option A is probably out too. I'll have to pass this to the folks in support for the ultimate decision though.

Send a message to [email protected] and they'll give you what information they can.

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