My IP addresses are being blocked at PayPal checkout

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nick60
 
Posts: 19
Joined: Tue Aug 20, 2013 7:44 am

My IP addresses are being blocked at PayPal checkout

Post by nick60 »

I have tried to complete an order twice on your web site and, both times, my IP address has been blocked. My PayPal checkout did not complete and then I was unable to access just the adafruit, adafru.it and ladyada web sites from just that IP address. Why are you doing this? I only have one IP address left (the one on this server) to access the forums.

I can access your web site through my BlackBerry data service.

Henry

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adafruit_support_mike
 
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Joined: Thu Feb 11, 2010 2:51 pm

Re: My IP addresses are being blocked at PayPal checkout

Post by adafruit_support_mike »

That usually happens because someone in the same block of addresses has been caught trying to submit fraudulent transactions. Scammers will use lots of addresses to avoid getting caught, so the security systems shut down whole blocks to reduce their chances of getting through.

That's tough on the people with nearby addresses who want to do legitimate business, but the scammers don't care.

Send email to [email protected] and our people there will try to find a connection that works for you.

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nick60
 
Posts: 19
Joined: Tue Aug 20, 2013 7:44 am

Re: My IP addresses are being blocked at PayPal checkout

Post by nick60 »

You are not shutting down a block of addresses. Only 2 public IP addresses have been blocked and they were not contiguous. Another IP address in the same subnet was not blocked.

I have emailed support.

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: My IP addresses are being blocked at PayPal checkout

Post by adafruit »

thanks for the note, our team will review this.

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