How do I exchange defective merchandise?

Forum Administrative - NOT PROJECT OR "HELP"

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
PinballMikeD
 
Posts: 3
Joined: Wed Feb 26, 2014 8:52 pm

How do I exchange defective merchandise?

Post by PinballMikeD »

I can’t seem to get in contact with anyone from Adafruit regarding a defective LCD driver board I purchased. With whom should I speak with regarding an exchange?

User avatar
adafruit_support_bill
 
Posts: 88097
Joined: Sat Feb 07, 2009 10:11 am

Re: How do I exchange defective merchandise?

Post by adafruit_support_bill »

All technical support is handled here in the forums. Please create a topic and post details of the problem, along with photos and any relevant test code here: http://forums.adafruit.com/viewforum.php?f=47

PinballMikeD
 
Posts: 3
Joined: Wed Feb 26, 2014 8:52 pm

Re: How do I exchange defective merchandise?

Post by PinballMikeD »

I design and manufacture aftermarket pinball parts. One of my products utilizes the following parts purchased directly from Adafruit (or one of your distributors): https://www.adafruit.com/products/1678

My product uses a Raspberry Pi to display videos or images on your LCD screen via an HDMI cable. The RPi and LCD driver board are powered via the pinball machine's 5VDC and 12VDC power sources respectively. You can find more detail on my product here:

http://pinballmiked.com/?product=acdc-i ... oncert-mod

Prior to shipping my products I bench test every unit. I use the same power supplies and cabling to test every unit that goes out the door. I have sold dozens of these units and never had a custom complaint, so obviously whatever I’m doing is working.

I recently ordered a batch of 9 LCD/Driver boards from one of your distributors. When performing my standard bench tests I found one of your LCD driver boards failed to display any videos once powered up and connected to my RPi. I tried swapping out the RPi, the SD card, the LCD screen, etc. Nothing made a difference. I set this board aside and went back to testing and every other board worked fine.

I would like you to replace this defective board. I buy 7 to 10 of these from your distributor on a bi-weekly bases, so I’m sure it would be easy enough to have an additional PCB included with a future order. I validated that the actual LCD screen works fine, so the only issue is the board.

User avatar
Franklin97355
 
Posts: 23912
Joined: Mon Apr 21, 2008 2:33 pm

Re: How do I exchange defective merchandise?

Post by Franklin97355 »

Thank you for supporting Adafruit. Please contact your distributor for a replacement. If you have trouble please let us know where you bought the parts. Thanks.

Locked
Please be positive and constructive with your questions and comments.

Return to “Administrative (closed)”