Stolen Package?

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audio_maelstrom
 
Posts: 30
Joined: Sun Apr 20, 2014 10:09 am

Stolen Package?

Post by audio_maelstrom »

Hi,

I suspect that a large order I placed has been stolen from my front porch. I'm dealing with UPS at the moment, but I wonder how you guys handle these things, if at all.

The order had vital parts for a project I'm trying to finish under deadline.

Any advice?

Thanks!

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Stolen Package?

Post by adafruit »

1) continue to work with UPS so they can locate it. we cannot do a replacement until UPS follows up with you and says it was lost/stolen.

2) if they cannot within the time period they gave your for the trace/investigation let us know [email protected]

if you need something sooner than that, re-purchase and send it to a different location for sure this round. later we can always refund the previous order if needed if it was lost/stolen once UPS declares it gone.

thanks,
adafruit support

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