Powerboost defective

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wellsa
 
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Powerboost defective

Post by wellsa »

How can I get a refund? I have re-ordered a unit (ie cross-ship 692869-3245198613) and need to get a refund on the defective unit. I ordered it on 1/12/2015 # 680070-7419441477 ($14.95). It worked for a day, now it gets very very hot. After re-looking, the solder joints are good, but the +ve and -ve are showing they are connected somewhere. I have pictures showing the clean solder joints if necessary.

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adafruit_support_mike
 
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Re: Powerboost defective

Post by adafruit_support_mike »

Please do post photos. It will help us approve the replacement.

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wellsa
 
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Re: Powerboost defective

Post by wellsa »

2 files posted.
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pb1.jpg
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adafruit_support_mike
 
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Re: Powerboost defective

Post by adafruit_support_mike »

Thank you.

The joints do look good. What resistance do you see between the + and - pads?

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wellsa
 
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Re: Powerboost defective

Post by wellsa »

Nothing else was added, just the 2 components I mentioned before. It was coupled with the solar charger kit I bought from you, It worked fine for a day and a bit, powered my Pi just fine until it broke.

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adafruit_support_mike
 
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Re: Powerboost defective

Post by adafruit_support_mike »

I understand that. My question was for the sake of double-checking the cause of failure and correlating it with other failures we've seen.

You mentioned seeing a low resistance. What was the value?

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wellsa
 
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Re: Powerboost defective

Post by wellsa »

I didn't mention low resistance. Not sure what u r asking.

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wellsa
 
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Re: Powerboost defective

Post by wellsa »

If there is something u want me to test please let me know. Thanks.

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adafruit_support_mike
 
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Re: Powerboost defective

Post by adafruit_support_mike »

From your first post:
wellsa wrote:After re-looking, the solder joints are good, but the +ve and -ve are showing they are connected somewhere.
That sounds like a known issue, and if you can give me the resistance between +ve and -ve I can probably approve a replacement.

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wellsa
 
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Re: Powerboost defective

Post by wellsa »

The number is not constant, about 7 is the norm, pic attached.
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adafruit_support_mike
 
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Re: Powerboost defective

Post by adafruit_support_mike »

Thank you. That's within the expected range.

Send a note to [email protected] with a link to this thread and the folks there will get you a replacement (#2030).

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