Rasberry Pi A+ Flawed USB Socket

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blinkerton
 
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Joined: Fri Jan 24, 2014 7:08 pm

Rasberry Pi A+ Flawed USB Socket

Post by blinkerton »

Hello, my company recently acquired an A+ Pi from your shop and upon first insertion of a USB device, one of the 4 pins bent back, lodging against the socket housing. Cursory googling indicates this is common with the A+ model. I would like to know how you recommend resolving this issue.

I would also like to submit that figuring out where to post this kind of inquiry was a less than satisfactory experience--perhaps you can make it more clear with what workflow to engage for manufactural defect resolution.

Thanks

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adafruit_support_mike
 
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Re: Rasberry Pi A+ Flawed USB Socket

Post by adafruit_support_mike »

There's a link labeled 'Support' at the bottom of every page on the website: https://www.adafruit.com/support/

WRT the RasPi, could you post a photo of the damaged USB jack please? 800x600 images usually work best.

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blinkerton
 
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Re: Rasberry Pi A+ Flawed USB Socket

Post by blinkerton »

Thanks, the usb image is below.

WRT Support: the link is obvious, what isn't clear is that users need to post defect issues to the 'administrative' topic in a forum.

Thanks
a-plus-usb.jpg
a-plus-usb.jpg (110.59 KiB) Viewed 276 times

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adafruit_support_mike
 
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Re: Rasberry Pi A+ Flawed USB Socket

Post by adafruit_support_mike »

Thank you.

Send email to [email protected] with a link to this thread and the folks there will get you a replacement.

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