PRODUCT DOES NOT WORK, ASSISTANCE PLEASE

[rhausman]

Hello support forum, and thank you in advance. I purchased an AdaFruit Flora v2. I followed instructions for installing IDE. When I try to upload sketch, this appears, every time:


processing.app.debug.RunnerException
at cc.arduino.packages.uploaders.SerialUploader.uploadUsingPreferences(SerialUploader.java:131)
at processing.app.debug.Compiler.upload(Compiler.java:165)
at processing.app.Sketch.upload(Sketch.java:1167)
at processing.app.Sketch.exportApplet(Sketch.java:1141)
at processing.app.Sketch.exportApplet(Sketch.java:1113)
at processing.app.Editor$DefaultExportHandler.run(Editor.java:2380)
at java.lang.Thread.run(Thread.java:745)
Caused by: processing.app.SerialException: Error touching serial port '/dev/cu.BlackBerry9650-BlackBer'.
at processing.app.Serial.touchForCDCReset(Serial.java:92)
at cc.arduino.packages.uploaders.SerialUploader.uploadUsingPreferences(SerialUploader.java:120)
... 6 more
Caused by: jssc.SerialPortException: Port name - /dev/cu.BlackBerry9650-BlackBer; Method name - openPort(); Exception type - Port busy.
at jssc.SerialPort.openPort(SerialPort.java:164)
at processing.app.Serial.touchForCDCReset(Serial.java:86)
... 7 more



Then, it stops. This is quite unfortunate, because it is brand new. I tried fixing it for a long time, including Reinstalling IDE. I have deduced that it is a problem with the FLORA. I would like to request a replacement. If possible, a replacement please, not a refund. Please take this into your consideration.
-Richard Hausman

[adafruit_support_rick]

You have the serial port set to a blackberry interface. In the Tools menu, you need to set the serial port to the Flora.

[rhausman]

I had thought that might have been the problem, so I tried using every single other serial port I have. None of them work. The names of the other Serial ports are:
Bluetooth-Incoming-port
Bluetooth-modem
These also do not work. But, I am still able to upload to my Arduino UNO. Therefore, fault must lie with FLORA.

[adafruit_support_rick]

When you press Reset on the Flora, does the LED begin to 'pulse' for 10 seconds or so?

Can you try a different USB cable? The one you're using may not have data lines, or it may be faulty.

[rhausman]

Pressing the reset button does indeed cause the pulsing you described. However, unfortunately, using a different USB cable did not help. Is there a particular programmer (in tools menu) that I should or should not be using?

[adafruit_support_rick]

No particular programmer. Your computer isn't seeing the Flora. The pulsing LED means that the bootloader is running, and the Flora is operating properly. It must be a problem with the cables you're using.

If you open up System Report, can you see the Flora under USB devices?

You can get to System Report through the Apple menu. Select About this Mac..., then select More Info, then select System Report.

[rhausman]

You are correct. Flora is not in system report. How can I fix this, however?

[adafruit_support_rick]

I'm 80% sure it's a cable problem, but we can try replacing the Flora, just in case.

Please email [email protected] with a link to this thread for a replacement Flora

[rhausman]

I really appreciate all your support. You understand that I did not come here looking for replacement, but looking for a way to get the flora to work.
-Richard Hausman
P.S. If you can think of why my mac cannot see the flora (other than cables), I'd be happy to try fixing the problem before replacing flora.

[adafruit_support_rick]

Can't think of anything else. It could be the Flora. The replacement will tell us for sure.

[Franklin97355]

Try a known good USB serial cable from a USB 2.0 port and see if that helps.