USB/Serial Converter not work in Windows 7
Moderators: adafruit_support_bill, adafruit

USB/Serial Converter not work in Windows 7

by termsl on Wed Feb 01, 2012 7:54 am

Hi folks!
I bought this adapter you have, but it does not work under Windows7.
I download latest driver from profilic syte:
http://www.prolific.com.tw/eng/downloads.asp?ID=31
PL2303_Prolific_DriverInstaller_v1.5.0.zip
Run, setup, but in Device manager this converter have yellow mark and status "Error Code 10".

In drivers manual file PL2303_DriverInstallerv1.5.0_ReleaseNote.txt
it says:
==========
Warning!!!
==========
If you are encountering yellow mark (Error Code 10) for device in Device Manager, you need to contact the cable vendor or manufacturer for Prolific genuine chip validity. Prolific does not manufacture any end-user cable products and will not provide direct support to end-users.
Prolific highly suggest end-users to contact the user product manufacturer for service and support.


========================================
Prolific Technology Inc.
http://www.prolific.com.tw
termsl
 
Posts: 8
Joined: Wed Oct 26, 2011 8:06 am

Re: USB/Serial Converter not work in Windows 7

by adafruit on Wed Feb 01, 2012 12:50 pm

thats unusual, its a genuine PL2303 chip converter. did you try all the usual suspects (rebooting, reinstalling, another USB port, another computer)?
User avatar
adafruit
 
Posts: 11705
Joined: Thu Apr 06, 2006 4:21 pm
Location: nyc

Re: USB/Serial Converter not work in Windows 7

by termsl on Thu Feb 02, 2012 2:26 am

Yes, i try rebooting, reinstalling, another USB port, another computer.
termsl
 
Posts: 8
Joined: Wed Oct 26, 2011 8:06 am

Re: USB/Serial Converter not work in Windows 7

by adafruit on Thu Feb 02, 2012 1:33 pm

OK email support@adafruit to get a replacement
User avatar
adafruit
 
Posts: 11705
Joined: Thu Apr 06, 2006 4:21 pm
Location: nyc