BOUGHT YOUR KIT FROM EBAY?
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BOUGHT YOUR KIT FROM EBAY?

by adafruit on Wed Oct 21, 2009 9:54 am

PLEASE, if you did not get your kit from adafruit or an adafruit reseller (it would have the adafruit logo on it) YOU CANNOT GET TECH SUPPORT HERE.

You must contact the original manufacturer for help.

GOOD LUCK!
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Re: BOUGHT YOUR KIT FROM EBAY?

by albertt609 on Thu May 15, 2014 9:11 am

adafruit wrote:PLEASE, if you did not get your kit from adafruit or an adafruit reseller (it would have the adafruit logo on it) YOU CANNOT GET TECH SUPPORT HERE.

You must contact the original manufacturer for help.

GOOD LUCK!



So anyone who bought the product from a place other than adafruit (lets say ebay or amazon) will not have tech support?

Thanks in advanced for your reply!

Sincerely,

Albert Mansfield
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Re: BOUGHT YOUR KIT FROM EBAY?

by adafruit on Thu May 15, 2014 9:34 am

if it's an actual adafruit-made kit we can provide support, if it's a counterfeit we cannot.
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Re: BOUGHT YOUR KIT FROM EBAY?

by SgtGigz on Fri May 16, 2014 12:36 am

Isn't it Open-Source? So, by support does that include troubleshooting on USBTiny that was self made. Or are you talking about replacement and/or refund, Which is completely understandable. I would think that seeing as Adafruit is targeted towards education and learning/DIY then you guys might want to support your community with any help and or knowledge you have despite whether the parts came from you guys or not. Just wondering, what kind of 'support' you were stating as I have 3 USBTiny's, 2 of which I made myself(1 breadboard/perfboard, 1 printed circuit), along with my 1st that I purchased from you guys.

Thanks for any clarification ;)

-Jake
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Re: BOUGHT YOUR KIT FROM EBAY?

by adafruit_support_bill on Fri May 16, 2014 6:36 am

Open source means that we give you all the information needed to make it yourself. That does not mean that we commit to provide free one-on-one engineering services to everyone that attempts to build one - or act as the technical support department for every clone manufacturer worldwide. If we did, we would have gone bankrupt before we got started.

We publish the designs. That is Open Source.

We also publish step-by-step tutorials, and we conduct all of the technical support for our kit business in a public forum that is free for all. That is Adafruit's way.

The kit business is how we can afford to feed all the talented engineers that create all these open source designs.
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