Arduino Uno - Device Not Recognized
Moderators: adafruit_support_bill, adafruit

Re: Arduino Uno - Device Not Recognized

by adafruit_support_rick on Wed Aug 22, 2012 7:55 pm

@JRob -
Nothing changes anyplace in the device manager when you plug in/unplug the UNO? Try a different cable, try a different USB port, try a powered hub, etc. There have been reports of problems with USB3.0 ports, as well.

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Re: Arduino Uno - Device Not Recognized

by amazonforce20 on Thu Feb 20, 2014 11:19 pm

I hope its okay to resurrect threads. I am having a similar issue. My main problem is that Arduino Micro does not appear ANYWHERE in the device manager. I obviously checked in Ports (COM) AND Other Devices (which doesnt even appear). It seems to be a driver related issue. I have uninstalled and re-installed arduino IDE 1.0.5 a few times and still cant get it to work. I have tried other computer and all usb ports on my pc tower.

Is there anything else I can try?

I appreciate the help.

Here is setupapi.dev data
Code: Select all | TOGGLE FULL SIZE
[Boot Session: 2014/01/26 21:57:06.493]

>>>  [Setup Import Driver Package - c:\program files (x86)\arduino\drivers\arduino.inf]
>>>  Section start 2014/01/30 17:42:54.240
      cmd: "C:\Program Files (x86)\Arduino\drivers\dpinst-amd64.exe" /lm /sw /sa
     inf: Provider: Arduino LLC (www.arduino.cc)
     inf: Class GUID: {4D36E978-E325-11CE-BFC1-08002BE10318}
     inf: Driver Version: 01/04/2013,1.0.0.0
     inf: Catalog File: arduino.cat
     sto: {Copy Driver Package: c:\program files (x86)\arduino\drivers\arduino.inf} 17:42:54.253
     sto:      Driver Package = c:\program files (x86)\arduino\drivers\arduino.inf
     sto:      Flags          = 0x00000007
     sto:      Destination    = C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}
     sto:      Copying driver package files to 'C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}'.
     flq:      Copying 'c:\program files (x86)\arduino\drivers\arduino.cat' to 'C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}\arduino.cat'.
     flq:      Copying 'c:\program files (x86)\arduino\drivers\arduino.inf' to 'C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}\arduino.inf'.
     sto: {Copy Driver Package: exit(0x00000000)} 17:42:54.299
     pol: {Driver package policy check} 17:42:54.546
     pol: {Driver package policy check - exit(0x00000000)} 17:42:54.547
     sto: {Stage Driver Package: C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}\arduino.inf} 17:42:54.549
     inf:      {Query Configurability: C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}\arduino.inf} 17:42:54.625
     inf:           Driver package 'arduino.inf' is configurable.
     inf:      {Query Configurability: exit(0x00000000)} 17:42:54.666
     flq:      Copying 'C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}\arduino.cat' to 'C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}\arduino.cat'.
     flq:      Copying 'C:\Users\AMAZO_~1\AppData\Local\Temp\{3a7d212c-76ec-5641-874e-d5615356360a}\arduino.inf' to 'C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}\arduino.inf'.
     sto:      {DRIVERSTORE IMPORT VALIDATE} 17:42:54.672
     sig:           {_VERIFY_FILE_SIGNATURE} 17:42:54.681
     sig:                Key      = arduino.inf
     sig:                FilePath = C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}\arduino.inf
     sig:                Catalog  = C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}\arduino.cat
!    sig:                Verifying file against specific (valid) catalog failed! (0x800b0109)
!    sig:                Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
     sig:           {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 17:42:54.698
     sig:           {_VERIFY_FILE_SIGNATURE} 17:42:54.698
     sig:                Key      = arduino.inf
     sig:                FilePath = C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}\arduino.inf
     sig:                Catalog  = C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}\arduino.cat
     sig:                Success: File is signed in Authenticode(tm) catalog.
     sig:                Error 0xe0000242: The publisher of an Authenticode(tm) signed catalog has not yet been established as trusted.
     sig:           {_VERIFY_FILE_SIGNATURE exit(0xe0000242)} 17:42:54.713
!    sig:           Driver package signer is unknown, but user trusts signer.
     sig:           Driver package certificate was successfully installed.
     sto:      {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 17:42:57.646
     sig:      Signer Score = 0x0F000000
     sig:      Signer Name  = Arduino LLC
     sto:      {DRIVERSTORE IMPORT BEGIN} 17:42:57.647
     sto:      {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 17:42:57.647
     cpy:      {Copy Directory: C:\Windows\System32\DriverStore\Temp\{192e38eb-0da7-5e40-91ba-552fdf03ed20}} 17:42:57.647
     cpy:           Target Path = C:\Windows\System32\DriverStore\FileRepository\arduino.inf_amd64_844213a156728dfe
     cpy:      {Copy Directory: exit(0x00000000)} 17:42:57.648
     idb:      {Register Driver Package: C:\Windows\System32\DriverStore\FileRepository\arduino.inf_amd64_844213a156728dfe\arduino.inf} 17:42:57.652
     idb:           Created driver package object 'arduino.inf_amd64_844213a156728dfe' in SYSTEM database node.
     idb:           Created driver INF file object 'oem22.inf' in SYSTEM database node.
     idb:           Registered driver package 'arduino.inf_amd64_844213a156728dfe' with 'oem22.inf'.
     idb:      {Register Driver Package: exit(0x00000000)} 17:42:57.655
     idb:      {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\arduino.inf_amd64_844213a156728dfe\arduino.inf} 17:42:57.655
     idb:           Activating driver package 'arduino.inf_amd64_844213a156728dfe'.
     cpy:           Published 'arduino.inf_amd64_844213a156728dfe\arduino.inf' to 'oem22.inf'.
     idb:           Indexed 25 device IDs for 'arduino.inf_amd64_844213a156728dfe'.
     idb:      {Publish Driver Package: exit(0x00000000)} 17:42:57.659
     sto:      {DRIVERSTORE IMPORT END} 17:42:57.660
     sig:           Installed catalog 'arduino.cat' as 'oem22.cat'.
     sto:      {DRIVERSTORE IMPORT END: exit(0x00000000)} 17:42:57.701
     sto: {Stage Driver Package: exit(0x00000000)} 17:42:57.702
<<<  Section end 2014/01/30 17:42:57.708
<<<  [Exit status: SUCCESS]


>>>  [SetupCopyOEMInf - C:\Windows\System32\DriverStore\FileRepository\arduino.inf_amd64_844213a156728dfe\arduino.inf]
>>>  Section start 2014/01/30 17:42:57.715
      cmd: "C:\Program Files (x86)\Arduino\drivers\dpinst-amd64.exe" /lm /sw /sa
     inf: Driver Store Path: C:\Windows\System32\DriverStore\FileRepository\arduino.inf_amd64_844213a156728dfe\arduino.inf
     inf: Published Inf Path: C:\Windows\INF\oem22.inf
     sig: Installing catalog arduino.cat as: oem22.CAT
<<<  Section end 2014/01/30 17:42:57.817
<<<  [Exit status: SUCCESS]
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Re: Arduino Uno - Device Not Recognized

by amazonforce20 on Thu Feb 20, 2014 11:26 pm

I forgot to mention that the light is pulsing at first and then flashing 3 blinks in a row and then a pause. blink-blink-blink-largedelay-blink-blink-blink
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Re: Arduino Uno - Device Not Recognized

by adafruit_support_bill on Fri Feb 21, 2014 7:19 am

My main problem is that Arduino Micro does not appear ANYWHERE in the device manager.

If it were a driver problem, it should at least show up as an unknown device.
the light is pulsing at first and then flashing 3 blinks in a row and then a pause. blink-blink-blink-largedelay-blink-blink-blink

So the 32U4 processor is running the bootloader. Since it also implements the USB communication, it should be visible as a device. Try a different cable and/or USB port.
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Re: Arduino Uno - Device Not Recognized

by amazonforce20 on Fri Feb 21, 2014 11:16 am

Bill,

Thank you so much. That was exactly my problem. I was attempting to communicate with a "charge only" usb cable. I used a different usb cable and it worked perfectly.

Sorry for such a newbie question. I was freaking out for a second there. I'm a ME major trying to learn some electronics controls. Wish me luck!

Thanks again!
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Re: Arduino Uno - Device Not Recognized

by adafruit_support_rick on Fri Feb 21, 2014 12:12 pm

Have you tried a different USB cable? Also, if you have a self-powered hub, try attaching through that. If it still doesn't show up, we can replace the Micro. Please email support@adafruit.com with a link to this thread to arrange a replacement Micro.

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