Defective Arduino

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tikishark
 
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Defective Arduino

Post by tikishark »

I purchased a starter pack for arduino which included an Arduino UNO R3. When I received the kit, I downloaded the Arduino IDE and then proceeded to try some of the tutorials. Unfortunately, I could never get any of the programs to upload from my Mac to the Arduino. I'm running the latest version of Mac OSX BANNED. I tried many of the solutions that were posted on this board, on the Arduino site and on Apple's own support boards. No luck. I even tried several different USB cables which were also a suggestion. Luckily, I had also ordered an additional Arduino from AdaFruit in a separate order and that one worked. I would now like to replace the defective Uno for a new one. I know the unit is defective as it never worked, and the other one did.

Any help would be greatly appreciated.

btw - I also tried to get it to work on my PC with similar results.

My order Number was - 409195

Thanks, John

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adafruit_support_bill
 
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Re: Defective Arduino

Post by adafruit_support_bill »

Hi John,

When did you purchase this Arduino?

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tikishark
 
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Re: Defective Arduino

Post by tikishark »

I purchased the Arduino on January 6th, but didn't receive it from UPS until January 15th. The Arduino came in a kit.

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adafruit_support_bill
 
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Re: Defective Arduino

Post by adafruit_support_bill »

OK. Send a message to [email protected] with a link to this thread and we'll arrange for a replacement.

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tikishark
 
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Re: Defective Arduino

Post by tikishark »

adafruit_support_bill wrote:OK. Send a message to [email protected] with a link to this thread and we'll arrange for a replacement.
Thank you for your support. I will email them today.

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