OLED 16-BIT COLOR 128x96 DOES NOT LIGHT UP

[ilya_teplitsky]

Hello,

We have recently purchased few boards from you, namely, Arduno Uno, OLED 0.96" color with SSD1331, and, 1.27" OLED with 1.27" driver.

We could not make 1.27" board work at all (it does not light up at all upon loading test file). The 0.96" board works fine with the same Arduino Uno board.

We assume the port mapping from Andurino board to OLED break out boards is the same. We have also downloaded and installed the both libraries in Adruino library folder.

We mapped the following way (the same for both OLED bread out boards)

CLK #13
SI #11
OCS #10
RST #9
D/C #8

SO - not used
SD pins - not used

VCC 5V
GND GND

Please confirm if mapping is the same. If it's, we assume the 1.27" OLED board is faulty and we would require an exchange..

Please advise if anything else could be a problem

Thank you for your expedited reply We need quick resolution of this issue, as Arduino is an intermediate step in our progression, we really need to port the OLED to a different platform. We purchased Arduino as a EVK kit for OLED evaluation.

Thank you
Ilya

[Franklin97355]

Could you post clear pictures of both sides of your board showing any soldering you have done and the connections to it?
We will take a look

[ilya_teplitsky]

Buttom_View.jpg (192.82 KiB) Viewed 557 times

Could you post clear pictures of both sides of your board showing any soldering you have done and the connections to it?
We will take a look

Please see attached. We checked all the wiring integrity with multimeter more then ones. There is no issue with connectivity.

Thank you
Ilya

[adafruit_support_rick]

Please email [email protected] with a link to this thread for a replacement

[ilya_teplitsky]

Please email [email protected] with a link to this thread for a replacement

Hello,

After you ship replacement board to us, we encounter the same issue. The 1.27" board with SSD1351 driver does not light up at all. See the previous email below. Have you even tested this panel with SSD1351 driver with Arduino Uno board???

EXPEDITE PLEASE
ILYA


We got the replacement board and could not make it work with your driver. In the previous emails, I asked you weather the mapping to Arduino IO is the same as in 0.96" panel with SSD1331 driver IC.

We connected the OLED panel board to Arduino according to the bellow mapping and could not light up the panel at all.

Please verify internally and let me know urgently how the panel should be connected to Arduino, and whether your driver for SSD1351 is functional at all

Please note, we also use the GFX libraries, that we downloaded for SSD1331 panel.

Our library structure looks like this:

C:\Users\Ilya\Documents\Arduino\libraries

\Adafruit_GFX
\Adafruit_SSD1331
\Adafruit_SSD1351

Please respond to this email directly and let me how to make it work.

Thank you
Ilya

[Franklin97355]

Could you post a picture of the display connected to the Uno and powered up? what code are you trying to run and have you tried the demo code.

[ilya_teplitsky]

Did you read my post??? I clearly explained that we are using SSD1351 driver downloaded from you site. Please read my post carefully. All software is downloaded from you site, including the driver and GFX lib. What makes this frustrating is that you ship us replacement board which we could not make work either, which tells me that this is not a hardware issue. On the contrary, the SSD1331 board 0.96" board we purchased as well works no problem. I have already posted the pictures in my previous post. Please see attached driver.

Please check internally if you can run this panel connected to Arduino and let me know mapping used. Send me screen shot proving that board works.

Please expedite, this is very frustrating. You suppose to check the product before selling it commercially.

Ilya

[Franklin97355]

You are not connecting the display to the pins called out in the program you just attached. Please change the pins or the program and try again.

[ilya_teplitsky]

Please spell out the pins how the board needs to be connected.

We've tried to connect the boards by using 2 different mappings:

1 Mapping:- NO RESULT (this mapping is from SSD1351 driver file)
// You can use any (4 or) 5 pins
#define sclk 2
#define mosi 3
#define dc 4
#define cs 5
#define rst 6

2 Mapping - NO RESULT - (this is default SPI mapping for Arduino also used in SSD1331 with 0.96" OLED panel)
// You can use any (4 or) 5 pins
#define sclk 13
#define mosi 11
#define cs 10
#define rst 9
#define dc 8

[adafruit_support_bill]

Hi. The chances of getting two defective displays is incredibly small. Each of these displays is tested in production and we have sold many of them with no issues reported.

Please connect the display as shown in the example code for the SSD1351 library. (The SSD1331 library is not the same and will not work with this display.)

Code: Select all

// You can use any (4 or) 5 pins 
#define sclk 2
#define mosi 3
#define dc 4
#define cs 5
#define rst 6

Please post photos that clearly show your soldering to the board and the correct wiring as above.

[ilya_teplitsky]

See attached pictures. The connectivity is as follows:


WIRE PANEL ARDUINO
Brown GND GND
Red VCC 5V
Orange OCS 5
Yellow RST 6
Green D/C 4
Blue CLK 2
Purple MOSI 3

The SSD1351 dirver was used, the board is completely dark, after the program downloads from Arduino.

At this point, I want you to get in touch with engineering and email me the screenshots proving that this panel works with this driver.

Please expedite.
Ilya

[adafruit_support_bill]

Please contact [email protected] with a link to this thread and we will refund the cost of the board.

[ilya_teplitsky]

We have never experienced any issues with 0.96" panel with SSD1331 driver. it worked right out of the box and works every time. As you pointed it out it extremely unlikely that both 1.27" are faulty, which point to software issues. Please check the setup internally and see if it works.

Ilya

[ilya_teplitsky]

I am not looking for refund, I need you to fix the problem. I need the working setup for this panel. Please find out what is wrong, fix it and let me know

[adafruit_support_rick]

SSD1351 library working with 128x96 OLED:

SSD1351.JPG (467.42 KiB) Viewed 464 times

We do not suggest using:
Arduino 1.5.7 BETA

Use:
Arduino 1.0.6