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Endicia vs. Stamps.com
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Re: Endicia vs. Stamps.com

by stevid1 on Thu Dec 08, 2011 4:13 pm

I strongly suggest before you make a decision between Stamps.com and Endicia that you test their tech support wait time. Call them both up and push the number for tech support and see how long it takes. This is really important because if you have a problem and you are in the middle of doing shipping you need someone there within a reasonable amount of time to take care of problems - and they do happen with both companies. I am moving my business from Endicia to Stamps.com because I had a small issue and have had to wait 30 minutes to talk to someone. While I did not need tech support often, this unacceptable wait time does not work for me. Good luck
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Re: Endicia vs. Stamps.com

by neutron spin on Fri Dec 09, 2011 10:37 pm

I started this thread awhile ago. I eventually started shipping with Stamps.com and couldn't be more pleased. The tech support they provide is top notch and and the software is quite easy to use. UPS was more expensive and my shipping costs have dropped using the USPS plus they need the business!....Just my two pennies... :D
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Re: Endicia vs. Stamps.com

by brianv on Mon Oct 01, 2012 3:03 pm

I am currently using stamps.com to fulfill orders for a small eCommerce site. It's affordable enough, but in my opinion the website sucks. There are lots of little bugs, and now you have to download a plugin just to print postage. Who knows if it will even run on Linux now.

Before the plugin, it used to require Acrobat Reader (which I don't use), but I was able to trick the browser into not using reader. I tried the Windows software once and couldn't figure out a way to print the labels with the layout and size I needed, hence the need for me to use the website.

Endicia is a little cheaper for what I need and I"ll be evaluating that next. Ultimately, I'll be building out a custom fulfillment system so I'll probably go with whichever product as the best API support in the end.
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Re: Endicia vs. Stamps.com

by brianv on Mon Oct 01, 2012 3:06 pm

stevid1 wrote:I strongly suggest before you make a decision between Stamps.com and Endicia that you test their tech support wait time. Call them both up and push the number for tech support and see how long it takes. This is really important because if you have a problem and you are in the middle of doing shipping you need someone there within a reasonable amount of time to take care of problems - and they do happen with both companies. I am moving my business from Endicia to Stamps.com because I had a small issue and have had to wait 30 minutes to talk to someone. While I did not need tech support often, this unacceptable wait time does not work for me. Good luck


Stevid1, yeah I can see that. Not an Endicia customer yet, but hung up the phone after waiting about 1 min. for SALES to answer the phone. You know if sales doesn't pick up right away, customer service won't be good.

Stamps.com customer support is admittedly pretty good. That said, every single time I had to call them up it was in regards to their crappy bug-infested web site.
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Re: Endicia vs. Stamps.com

by felis on Fri Oct 05, 2012 1:57 pm

I'm using Stamps.com and I'm very unhappy. Just yesterday, I gave up waiting for tech.support after about 15 minutes. They use two-tier support, where a (useless) frontline agent picks up the phone pretty quickly, keeps you occupied for a while by asking meaningless questions, then transfers you to a real support person. This second transfer could take a long time.

In the mornings their site is overloaded to the point of being unusable. If you need to look up the shipment history, wait till after business hours.

Their software is buggy. Latest version has standard Windows copy/paste function turned off - the answer from support was "this is known issue and will be fixed in the next release which could tale a while so for now please roll back to the previous one". The QuickBooks plugin (my only reason to use them) dies on international addresses, sometimes taking QB with it.

I strongly suggest against Stamps.com. Any other service is better than it.
/felis
----------------
http://www.circuitsathome.com
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Re: Endicia vs. Stamps.com

by gardenpond on Fri Mar 22, 2013 5:55 pm

Has anyone figured a way to automatically get the Endicia/USPS generated tracking number back to eBay?
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Re: Endicia vs. Stamps.com

by FelixR on Tue Sep 09, 2014 10:41 am

I was wondering if there is any new knowledge that anyone (including adafruit) has to share regarding shipping software, any alternatives to Endicia and Stamps. I have been using Endicia since last year and have hated it from day 1, too many bugs and more stuff seems to not work in their software than what is actually functional. Haven't tried Stamps but from the previous posts it sounds like Stamps is just as bad or worse. With every upgrade the software UI and options are changing in some ways, and other things get broken or new errors start showing up, things that used to work don't work any more.
Here's my latest experience which determined me to write this in the first place:

Yesterday (September 7 2014) there was a forced software upgrade to update to the lower USPS pricing. However the software was now charging more for priority and first class. After some waiting for tech support they walked me through a bunch of menu navigation, box checking-unchecking and close-restat nonsense, none of which helped, leaving tech support person baffled and confused as to why this is not working. Then she claimed I should just print the label and promised that the log would actually show the right postage amount, again a false claim. Then all of a sudden she "was just informed" that the whole engineering team is working on the overcharging issue and their whole customer base is affected by the bug, better later than never huh...
I asked if I would be reimbursed for all the labels I had to print with the wrong postage amount, she mumbled something like "you can go through the standard process of label refunds", obviously not even thinking what I said (I need to print labels, then actually use them, not ask for a full refund afterwards).
She eventually denied that any partial refunds would be offered and there is nothing they will do about it. I was finally told that once the bug is fixed I should restart Endicia and pricing will show correctly.
The following day I did just that, of course, the old wrong pricing was still in effect.
I called support again, after waiting a few minutes the call hung two times after obviously being picked up by a real person, then finally answered a third time by an overflow person who hung up on me when I expressed my frustration and asked when the bug will be fixed. I probably talked by myself for a while. Awesome, thanks Endicia. After about another 30 minutes on a new call I got to actual technical support who told me they actually released an update. Which actually worked and fixed the wrong pricing issue. Finally someone useful. Would have been nice to get an update notification as they usually do when they force an upgrade.

Sorry for venting all of this here, just thought any prospective customers might want to read this before they buy Endicia.

If the only options are the crappy ones that were mentioned, someone should start a company and write some software that will actually work consistently and be the one stop print-all shipping labels (perhaps include UPS and Fedex/DHL too), I would switch in a heartbeat.

Any new tips for better shipping experience would be appreciated by many Endicia customers.
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