Hello, we have technical problems on 3 Miniature Wireless USB Keybords Ref. 922 that you deliver.
They have a defect (Waranty):
The first and the second has a mistake on certain keys (Certain keys do not respond.)
The thirt have a problem with the toutch pad (The toutch pad do not work.)
Do you have a solution to replace them. The shipping costs are too high compared to the value of the keyboards if we send them to the states.
If you have a bether solution, please let me know.
Thanks a lot !
Defects on 2 Miniature Wireless USB Keybords
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Defects on 2 Miniature Wireless USB Keybords
If there's a problem with the hardware, we pay for return shipping.
Just to check, have you fully charged all three keyboards?
Just to check, have you fully charged all three keyboards?
- schaller
- Posts: 7
- Joined: Thu Mar 13, 2014 8:51 am
Re: Defects on 2 Miniature Wireless USB Keybords
Hi, I check the 3 keyboards, one is defect
Can you sand us a return form.
Thanks a lot !
Alain
Can you sand us a return form.
Thanks a lot !
Alain
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Defects on 2 Miniature Wireless USB Keybords
How did you test them?
- schaller
- Posts: 7
- Joined: Thu Mar 13, 2014 8:51 am
Re: Defects on 2 Miniature Wireless USB Keybords
I connected the keyboard to the USB port on my computer to charged it. After one day I connect the USB Wifi key and I test the Keyboard. All functions work only the touchpad does not work correctly.
Best regards !
Alain Urbing
Best regards !
Alain Urbing
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Defects on 2 Miniature Wireless USB Keybords
Thank you. Send a note to [email protected] with a link to this thread and the folks there will help you.
- schaller
- Posts: 7
- Joined: Thu Mar 13, 2014 8:51 am
Re: Defects on 2 Miniature Wireless USB Keybords
Hello, we have technical problems on 5 Miniature Wireless USB Keyboards Ref. 922 that you deliver.
All the 5 Keyboards have problems with the touch pad. We had load all Keyboard an testing, but they have all the same problems.
Do you have a Solution to replace them? The shipping costs are too high compared to the value of the keyboards if we send them to the states.
Thank you
Syré
All the 5 Keyboards have problems with the touch pad. We had load all Keyboard an testing, but they have all the same problems.
Do you have a Solution to replace them? The shipping costs are too high compared to the value of the keyboards if we send them to the states.
Thank you
Syré
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Defects on 2 Miniature Wireless USB Keybords
What problem do they have, and how have you tested them?
- schaller
- Posts: 7
- Joined: Thu Mar 13, 2014 8:51 am
Re: Defects on 2 Miniature Wireless USB Keybords
Before we have tested, we charged the Battery completly.
All the Keyboards have Problems with the Touch Pad. When we connect them with the PC, the mouse run over the Desktop without touching the Pad.
All the Keyboards have Problems with the Touch Pad. When we connect them with the PC, the mouse run over the Desktop without touching the Pad.
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Defects on 2 Miniature Wireless USB Keybords
Thank you.
Send a note to [email protected] with a link to this thread and the folks there will arrange a replacement. We may also arrange return shipping so we can examine the devices in our own lab in order to see what went wrong.
Send a note to [email protected] with a link to this thread and the folks there will arrange a replacement. We may also arrange return shipping so we can examine the devices in our own lab in order to see what went wrong.
Please be positive and constructive with your questions and comments.