DOA HDMI->VGA Cable
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DOA HDMI->VGA Cable

by alexandertmills on Sun Jun 23, 2013 10:30 pm

Hello!

I recently ordered, among other things, an HDMI to VGA adaptor from adafruit. Unfortunately, it appears to be DOA. Can I get technical support? (Was told to post on forums!)

Thanks!

Alexander Mills
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Re: DOA HDMI->VGA Cable

by adafruit_support_mike on Mon Jun 24, 2013 10:46 am

How are you trying to hook it up? If you're using it with a Raspberry Pi, there are some known signal issues that sometimes require a bit of tweaking to make everything work.
When you void a product warranty, you give up your right to sue the manufacturer if something goes wrong and accept full responsibility for whatever happens next. And then you truly own the product.
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Re: DOA HDMI->VGA Cable

by alexandertmills on Wed Jun 26, 2013 2:48 pm

I do intend to use it for my Pi, but I've tried it with a number of other devices (like a media player*) and still can't get it to work.

*apparently the acronym for "Digital Versatile Disk" is blocked as a "spam word" here
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Re: DOA HDMI->VGA Cable

by adafruit_support_mike on Thu Jun 27, 2013 9:46 pm

Just for the sake of completeness, have you tried it with your RasPi? If it doesn't work there, contact support@adafruit.com with a link to this thread and we'll get you a replacement.
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Re: DOA HDMI->VGA Cable

by franklin97355 on Fri Jun 28, 2013 10:40 am

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Re: DOA HDMI->VGA Cable

by alexandertmills on Sat Jun 29, 2013 11:08 pm

Yeah, I did try it with the Pi -- still no luck. Sending you an email! Thanks!
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