5 MP USB not working right out of the box

Hand tools, soldering irons, scopes, multimeters. Talk about em HERE!

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
danielmurray
 
Posts: 1
Joined: Thu Mar 13, 2014 10:34 am

5 MP USB not working right out of the box

Post by danielmurray »

I just today received a 5.0 MP USB microscope. I installed the software as directed and when I plug in the microscope all I see is a gray screen. The LEDs on the microscope light up but I can not see any image. I tried the software that came on the CD, the software you have to download on the site, and the miXscope software and I get the same results. It seems like the software is recognizing the camera since I don't get the message to connect a device when the software is started but all I get is a gray screen.

User avatar
adafruit_support_mike
 
Posts: 67446
Joined: Thu Feb 11, 2010 2:51 pm

Re: 5 MP USB not working right out of the box

Post by adafruit_support_mike »

The grey screen usually means there's a hardware problem.

Send a note to [email protected] with a link to this thread and the folks there will get you a replacement.

Locked
Please be positive and constructive with your questions and comments.

Return to “Tools Tools Tools”