NEED TO EXCHANGE ITEM
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NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 8:45 pm

HI, I RECENTLY ORDERED SOME PRODUCT FROM THIS WEBSITE. IT ARRIVED, THE 12MM FLAT STRIP WORKS GREAT, THE ELECTROLUMINESCENT STRIP WORKS GREAT. EVERYTHING WORKS GREAT EXCEPT THE RGB 12MM STRIP. I NEED TO EXCHANGE THIS ITEM FOR A WORKING ONE. HOW DO I GO ABOUT DOING THIS, MY ORDER NUMBER IS 168634.

THANK YOU

STEVEN
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 8:56 pm

Hi, great to hear you got the EL working. We can help you get the LED strip working too - can you post a photo or describe in detail how you are connecting to it and controlling it?
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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 9:03 pm

Well, lets see here. Like i said. I CAN GET THE OTHER LED STRIP TO WORK I CAN GET THE ELCTRO TO WORK. So your saying i have take picture and describe how i hooked it up. IT DOES NOT WORK. I NEED TO EXCHANGE. STOP WAISTING MY TIME. I AM NOT YOUR DEBUG DEPARTMENT.

THANK YOU

STEVEN
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 9:05 pm

bones82 wrote:Well, lets see here. Like i said. I CAN GET THE OTHER LED STRIP TO WORK I CAN GET THE ELCTRO TO WORK. So your saying i have to take picture and describe how i hooked it up. IT DOES NOT WORK. I NEED TO EXCHANGE. STOP WAISTING MY TIME. I AM NOT YOUR DEBUG DEPARTMENT.


hi steve,

we'd like to assist you, please post how you're hooking it up - most of the issues are wiring are power and we'll be able to assist you immediately. if a replacement is needed we'll take care of that too. if you do not want any assistance and just want to return the item for a full refund that's ok too.

thanks,
adafruit support, phil
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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 9:15 pm

Look, I have everything hooked up the way it is supposed to be. I am not hooking this up to any more of my test equipment. IT DOES NOT WORK.

So what your saying is, if i don't waste my time to figure out your defective product you won't exchange it. I AM NOT YOUR DEBUG DEPARTMENT.

Thank You

Steven
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 9:18 pm

bones82 wrote:Look, I have everything hooked up the way it is supposed to be. I am not hooking this up to any more of my test equipment. IT DOES NOT WORK. So what your saying is, if i don't waste my time to figure out your defective product you won't exchange it. I AM NOT YOUR DEBUG DEPARTMENT.


hi steve,

please describe how you're hooking it, ideally a photo so we can check out the wiring and what you're doing and troubleshoot it. if you're not willing to do this you can send it back for a full refund as well.

thanks,
adafruit support, phil
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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 9:23 pm

Hey thanks for the great customer assistance with trying to exchange a DEFECTIVE product. It is funny how you make all your customers out to be stupid. You know there is some people out there that really know what they are doing. But it is sad to see that the company that sells the product does not. Will you guys be paying for the postal cost for this return.

Thank You

Steven
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 9:26 pm

bones82 wrote:Hey thanks for the great customer assistance with trying to exchange a DEFECTIVE product. It is funny how you make all your customers out to be stupid. You know there is some people out there that really know what they are doing. But it is sad to see that the company that sells the product does not. Will you guys be paying for the postal cost for this return.
Thank You
Steven


hi steve,

we have the smartest and best customers in the world. all we've asked is you describe how you're hooking it up, how it's powered, ideally a photo if you can. 99.999% of the time is something simple we can troubleshoot. if you do not want our assistance, you can send anything back for a full refund, we'll also cover the costs for the postage, just include how much it costs and we'll refund that as well.

thanks,
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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 9:37 pm

If your were paying attention to my emails from this morning, you would realize that i did give a brief description of how it was hooked up. Plus again i told you that i can get the other led flat strip to work. So if i can get that to work. Your saying that im still hooking up the RGB wrong. OK i also went on your website were your company describes how to hook it up. It is even color coded. If you need to know how i hooked it up read your website that describes it.



To use our example code for Arduino, connect the yellow wire (serial data) to Arduino pin 2 and the green wire (serial clock) to pin 3. The software can be configured to use other pins, but we recommend using this arrangement when starting out, so that everything is tested in a known configuration. The blue wire (ground) should be connected to any of the Arduino GND pins.

For flat pixels, look for an embossed arrow on the side of the plastic capsule. This represents the direction of data flow…bits from the microcontroller should arrive at the “tail” of the arrow, not the pointy head end.

For flat pixels, the input end of the strand features a receptacle connector.

Though it looks like the 4-conductor ribbon cable is continuous, it isn't! The pixels have a distinct “in” and “out” side. Data from the microcontroller arrives on the input side, where it’s received by the driver chip. The output side then connects to the input of the next pixel, all the way down the line

Thank You

Steven
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 9:41 pm

hi steve,

the two items you purchased each uses different code. can you post exactly what code you are uploading to the arduino and for which specific product.

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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 9:52 pm

#include "SPI.h"
#include "Adafruit_WS2801.h"

/*****************************************************************************
Example sketch for driving Adafruit WS2801 pixels!


Designed specifically to work with the Adafruit RGB Pixels!
12mm Bullet shape ----> https://www.adafruit.com/products/322
12mm Flat shape ----> https://www.adafruit.com/products/738
36mm Square shape ----> https://www.adafruit.com/products/683

These pixels use SPI to transmit the color data, and have built in
high speed PWM drivers for 24 bit color per pixel
2 pins are required to interface

Adafruit invests time and resources providing this open source code,
please support Adafruit and open-source hardware by purchasing
products from Adafruit!

Written by Limor Fried/Ladyada for Adafruit Industries.
BSD license, all text above must be included in any redistribution

*****************************************************************************/

// Choose which 2 pins you will use for output.
// Can be any valid output pins.
// The colors of the wires may be totally different so
// BE SURE TO CHECK YOUR PIXELS TO SEE WHICH WIRES TO USE!
int dataPin = 2; // Yellow wire on Adafruit Pixels
int clockPin = 3; // Green wire on Adafruit Pixels

// Don't forget to connect the ground wire to Arduino ground,
// and the +5V wire to a +5V supply

// Set the first variable to the NUMBER of pixels. 25 = 25 pixels in a row
Adafruit_WS2801 strip = Adafruit_WS2801(25, dataPin, clockPin);

// Optional: leave off pin numbers to use hardware SPI
// (pinout is then specific to each board and can't be changed)
//Adafruit_WS2801 strip = Adafruit_WS2801(25);

// For 36mm LED pixels: these pixels internally represent color in a
// different format. Either of the above constructors can accept an
// optional extra parameter: WS2801_RGB is 'conventional' RGB order
// WS2801_GRB is the GRB order required by the 36mm pixels. Other
// than this parameter, your code does not need to do anything different;
// the library will handle the format change. Examples:
//Adafruit_WS2801 strip = Adafruit_WS2801(25, dataPin, clockPin, WS2801_GRB);
//Adafruit_WS2801 strip = Adafruit_WS2801(25, WS2801_GRB);

void setup() {

strip.begin();

// Update LED contents, to start they are all 'off'
strip.show();
}


void loop() {
// Some example procedures showing how to display to the pixels

colorWipe(Color(100, 100, 0), 50);
colorWipe(Color(0, 255, 0), 50);
colorWipe(Color(0, 0, 255), 50);
colorWipe(Color(50, 75, 180), 50);
colorWipe(Color(30, 25, 150), 50);
colorWipe(Color(15, 150, 55), 50);
rainbow(20);
rainbowCycle(20);
}

void rainbow(uint8_t wait) {
int i, j;

for (j=0; j < 256; j++) { // 3 cycles of all 256 colors in the wheel
for (i=0; i < strip.numPixels(); i++) {
strip.setPixelColor(i, Wheel( (i + j) % 255));
}
strip.show(); // write all the pixels out
delay(wait);
}
}

// Slightly different, this one makes the rainbow wheel equally distributed
// along the chain
void rainbowCycle(uint8_t wait) {
int i, j;

for (j=0; j < 256 * 5; j++) { // 5 cycles of all 25 colors in the wheel
for (i=0; i < strip.numPixels(); i++) {
// tricky math! we use each pixel as a fraction of the full 96-color wheel
// (thats the i / strip.numPixels() part)
// Then add in j which makes the colors go around per pixel
// the % 96 is to make the wheel cycle around
strip.setPixelColor(i, Wheel( ((i * 256 / strip.numPixels()) + j) % 256) );
}
strip.show(); // write all the pixels out
delay(wait);
}
}

// fill the dots one after the other with said color
// good for testing purposes
void colorWipe(uint32_t c, uint8_t wait) {
int i;

for (i=0; i < strip.numPixels(); i++) {
strip.setPixelColor(i, c);
strip.show();
delay(wait);
}
}

/* Helper functions */

// Create a 24 bit color value from R,G,B
uint32_t Color(byte r, byte g, byte b)
{
uint32_t c;
c = r;
c <<= 8;
c |= g;
c <<= 8;
c |= b;
return c;
}

//Input a value 0 to 255 to get a color value.
//The colours are a transition r - g -b - back to r
uint32_t Wheel(byte WheelPos)
{
if (WheelPos < 85) {
return Color(WheelPos * 3, 255 - WheelPos * 3, 0);
} else if (WheelPos < 170) {
WheelPos -= 85;
return Color(255 - WheelPos * 3, 0, WheelPos * 3);
} else {
WheelPos -= 170;
return Color(0, WheelPos * 3, 255 - WheelPos * 3);
}
}
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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 9:53 pm

were do you want photos sent.
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 9:54 pm

bones82 wrote:were do you want photos sent.


click the upload attachment button when you reply to this post, that will upload the image(s) and you can insert them in to the post.

thanks,
adafruit support
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Re: NEED TO EXCHANGE ITEM

by bones82 on Tue Aug 21, 2012 10:02 pm

Every time i try to upload. The image file you tried to attach is invalid.
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Re: NEED TO EXCHANGE ITEM

by adafruit on Tue Aug 21, 2012 10:04 pm

bones82 wrote:Every time i try to upload. The image file you tried to attach is invalid.


adafruit_314.jpg
adafruit_314.jpg (22.1 KiB) Viewed 1498 times

what type of image are you trying to upload, JPG is the most common format.
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