consulfirmin wrote:I recently bought the "Digital Addressable RGB LED w/ PWM waterproof flexi strip" (id 306). Once delivered I tested the strip (5 m reel). it worked as expected and I stashed it for later use. But now part of the strip is broken. About half way (approx LED no 80 and onward) will not light up.
I would like the broken strip replaced. What is your policy on broken parts?
It sounds like it was shipped to you in working condition - it is possible to fix it. check the broken area, do you see any cracks? The strip cannot be flexed or bent too much!