Returning a defective RPi2 (micro SD socket bad)

[altitude]

I was directed here for some reason since there is no general return procedure that I can find. Just got a RPi2, the SD socket stopped latching after 2 cycles

[Bel_Z_Bub]

all my pi B+ and pi2 slots don't latch, I figured it was normal... if its pressed in, you can just slide it out easily. when you press it to unlock it. it latches a little bit. completely the wrong way arround. I was afraid of this when I first saw the B+ announched, as the low profile SD cards for A and B have the same problem. havent given me any problems so far, it still sits as tight as a normal large SD slot so I just went with that theory.

[altitude]

The other 3 I have latch fine, this one did as well for a about 2 insertions. Now the spring just pushes the card out and it is not usable, defective socket simple as that

[Bel_Z_Bub]

that sounds way worse than mine for sure.

[adafruit_support_mike]

This is where we debug problems and authorize returns. Those of us who moderate the forums know how to identify problems that can be fixed, production errors, early hardware failures, etc. We also track issues and work with the QA team to keep problems from happening in the first place.

In this case, it sounds like a hardware failure. Send a note to [email protected] with a link to this thread and the folks there will get you a replacement. They may also arrange return shipping for the one you have now.