Hi,
I ordered several items on your site have a touch screen for Raspberry Pi 2. I received my order today and my surprise the screen does not turn on. I looked on the internet and do exactly like videos on youtube and nothing the screen does not turn on. I paid € 70 customs fees and taxes to ultimately end up with equipment that is not working. I try the screen with the raspberry pi 2 order on your site as a raspberry pi model b and I had already Charger 2A and I even tried with power on screen and a separate power supply but the raspberry It does not work. when you send materials to abroad make sure it works. I pay the already super expensive shipping charges I pay in addition to customs duties and found myself with material that does not. I buy from your site to contribute to development projects in France now I will buy directly
Order Confirmation No: 934252-2784820546
the screen does not turn on
Moderators: adafruit_support_bill, adafruit
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Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: the screen does not turn on
We test all of our boards before we approve them for sale, so we have fairly high confidence that everything works when we put it into the box.
If it turns out that there is a problem with the hardware, we'll pay the shipping to replace it.
Please post a photo showing the back of the PCB where the flex cable enters the connector. 800x600 images usually work best.
If it turns out that there is a problem with the hardware, we'll pay the shipping to replace it.
Please post a photo showing the back of the PCB where the flex cable enters the connector. 800x600 images usually work best.
- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
Re: the screen does not turn on
Here are pictures, I took a UPS sends ultra fast because I realized iédiatement a project and I found th block because of your screen that does not.
and more tax I pay for something that does not.
and more tax I pay for something that does not.
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- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
Re: the screen does not turn on
a
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- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
Re: the screen does not turn on
a
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- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
Re: the screen does not turn on
a
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- image2.JPG (39.2 KiB) Viewed 231 times
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- image1.JPG (37.62 KiB) Viewed 231 times
- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
Re: the screen does not turn on
Hi,
Is made in the raspberry PI 2 is not working . I try the screen with another raspberry PI 2 of my friend and the screen lights up. I plug my raspberry PI 2 HDMI and nothing on the screen.
there on the raspebrry red and green LED remains lit . the green LED never extinguishes .
and there is nothing to the HDMI display.
I checked the SD card plugged into another raspberry her it starts.
so the raspberry order on your site I have received is defective.
Is made in the raspberry PI 2 is not working . I try the screen with another raspberry PI 2 of my friend and the screen lights up. I plug my raspberry PI 2 HDMI and nothing on the screen.
there on the raspebrry red and green LED remains lit . the green LED never extinguishes .
and there is nothing to the HDMI display.
I checked the SD card plugged into another raspberry her it starts.
so the raspberry order on your site I have received is defective.
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: the screen does not turn on
What OS image are you using on the SD card?
- mokmap
- Posts: 13
- Joined: Fri Nov 27, 2015 6:56 pm
Re: the screen does not turn on
it is the relationship with the operating system use?
whatever the system it should start.
I try with windows 10 iot and Raspbian
whatever the system it should start.
I try with windows 10 iot and Raspbian
- adafruit_support_mike
- Posts: 67485
- Joined: Thu Feb 11, 2010 2:51 pm
Re: the screen does not turn on
There are versions of Raspbian that don't work with the v2 RasPi. About 2/3 of the "my RasPi doesn't boot" problems reported here in the forum trace back to that.
Windows 10 should work though.
Send a note to [email protected] with a link to this thread and your order number. The folks there will get you a replacement and arrange return shipping for the one you have now.
Windows 10 should work though.
Send a note to [email protected] with a link to this thread and your order number. The folks there will get you a replacement and arrange return shipping for the one you have now.
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/