LPD8806 Broken LEDs Help
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LPD8806 Broken LEDs Help

by Pizzapie500 on Sat Feb 02, 2013 5:46 pm

Hello

I purchased the Digital RGB Led strip a few weeks ago and recently am trying to setup the lights. At first glance I notice that the 2 m strip arrived a bit bent in several locations and when it was tested only about 3/4 of the lights work properly. The only way to get all the lights to work is to apply pressure on the chip next to the bugged LEDs and then the rest of the strip works. It appears that there may be damaged solder points at these locations. I am short on time unfortunately and have the rest of this week to finish the project. Is there a way I can get a replacement strip in time? If this is possible can I ship the broken strip after I received the new one? I would really appreciate that. I can send pictures if necessary to prove this. Thanks for reading.

This is the product I purchased: http://adafruit.com/products/306
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Re: LPD8806 Broken LEDs Help

by adafruit on Sat Feb 02, 2013 7:41 pm

Pizzapie500 wrote:Hello

I purchased the Digital RGB Led strip a few weeks ago and recently am trying to setup the lights. At first glance I notice that the 2 m strip arrived a bit bent in several locations and when it was tested only about 3/4 of the lights work properly. The only way to get all the lights to work is to apply pressure on the chip next to the bugged LEDs and then the rest of the strip works. It appears that there may be damaged solder points at these locations. I am short on time unfortunately and have the rest of this week to finish the project. Is there a way I can get a replacement strip in time? If this is possible can I ship the broken strip after I received the new one? I would really appreciate that. I can send pictures if necessary to prove this. Thanks for reading.

This is the product I purchased: http://adafruit.com/products/306


it's saturday at 6:40pm ET, please email support@adafruit.com and we'll do our best.

thanks,
adafruit support, phil
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