wlbryce wrote:Ok it should not be this hard. On the "Contact us" I sent the information to include my order number. I then sent a photo to the forum so you could see the issue.
I got a automated email that told me to post information on the forum for warranty issues. I had already done that.
your image was not included in your email to us and it was not an automated email, we're human and respond to each email.
we've responded to all of your posts immediately, in order to get more information, since your first post on monday 11:30PM. we just wanted to check to make sure which inverter was used, so that if it was a non-EL-compatible inverter we wouldnt have the replacement damaged (which would take even longer to replace). email support@adafruit with a link to this thread to get a replacement!