ralphstirling wrote:My past experience and word of mouth from others about Manncorp isn't very positive. Is it possible to buy the MDC machines direct from the manufacturer and bypass Manncorp? Or has anybody heard (or experienced) any good things about Manncorp's support?-- Ralph
first up, we wanted to thank you (and everyone) for all the great questions, comments and participation in this new forum for pick and place machines - this is a lot of fun and there's a ton of great information being shared, this new forum area is exceeding all of our expectations!
on to your question... we're not sure how the manncorp support is (yet) we haven't needed to call on them yet, but if and when we do we'll provide a full report here and in the forums. we were not able to find much about the service side from actual customers before our purchase. these pNp machines aren't really talked about in the outside world, it reminds us how mysterious laser cutters were just a few years ago.
as far as buying directly from mdc, it appears that is not possible at this time. if you're in japan "maybe" but so far we've only seen that it's manncorp and a uk distributor who can actually get the machines out. if anything changes we'll update our wiki:http://ladyada.net/wiki/mdcpickandplace ... ere_to_buy
our rep at manncorp was chris, feel free to email him: Chris Ellis <firstname.lastname@example.org>
they said if anyone picks up a machine from our referral they'd send us a feeder - we're not suggesting someone gets one just because we have one and want a feeder, do lots of research (and add stuff to the wiki / here!)
that said, we have found that you do need to know eveything you want -before- you call because they are distributors, not necessarily manufacturers or pick & place experts. for the most part they'll just point you at the website if you have any questions about the machine. chances are, between akiba & us we'rll be able to answer most questions