Arduino Uno - Device Not Recognized

by **r0b0nd7** » Fri Mar 18, 2011 11:03 am

Hello,

Recently I purchased the "Starter Pack for Arduino (Arduino Uno included)". Today, I tried plugging in my Arduino to my computer as usual and my PC responded with "USB Device Not Recognized". I've tried uninstalling and updating the drivers to no avail. After further researching the problem, it seems that others have been plagued with the same exact issue, and the only solution seems to be replacing the board. I would like to know if there is anything I can do on my side to fix this problem. I purchased the Arduino for a time-critical project and cannot have any further delays.

Thank you in advance,

Rob

by **adafruit_support_bill** » Sat Mar 19, 2011 6:23 am

Just to be sure it is the same problem, find the driver install log: C:\Windows\inf\setupapi.dev.log.

Look for the record of your device install (the entries will be time-stamped).

If it says:

Code: Select all: {DIF_UPDATEDRIVER_UI} 16:36:42.599 dvi: No class installer for 'Unknown Device'

it is the same problem.

If it says:

Code: Select all: dvi: No class installer for 'Arduino Uno'

the problem is something else.

by **r0b0nd7** » Sat Mar 19, 2011 8:55 am

It seems like the arduino is labeled as an unknown device, but just in case I missed something, here is the portion of the file that corresponds to yesterday.

Code: Select all: >>> [Device Install (Hardware initiated) - USB\VID_0000&PID_0000\5&c19c4f&0&2] >>> Section start 2011/03/18 11:31:20.650 ump: Creating Install Process: DrvInst.exe 11:31:20.651 ndv: Retrieving device info... ndv: Setting device parameters... ndv: Building driver list... dvi: {Build Driver List} 11:31:20.702 dvi: Searching for hardware ID(s): dvi: usb\unknown dvi: Searching for compatible ID(s): dvi: usb\unknown dvi: Enumerating INFs from path list 'C:\Windows\INF' inf: Opened PNF: 'C:\Windows\System32\DriverStore\FileRepository\usb.inf_98a6b4ed\usb.inf' ([strings.0409] <src=drvstore>) dvi: Created Driver Node: dvi: HardwareID - USB\UNKNOWN dvi: InfName - C:\Windows\System32\DriverStore\FileRepository\usb.inf_98a6b4ed\usb.inf dvi: DevDesc - Unknown Device dvi: DrvDesc - Unknown Device dvi: Provider - Microsoft dvi: Mfg - (Standard USB Host Controller) dvi: ModelsSec - Generic.Section.NTx86 dvi: InstallSec - BADDEVICE.Dev dvi: ActualSec - BADDEVICE.Dev.NT dvi: Rank - 0x0dff0000 dvi: Signer - microsoft windows dvi: Signer Score - INBOX dvi: DrvDate - 06/21/2006 dvi: Version - 6.0.6001.18000 inf: Searched 1 potential matches in published INF directory inf: Searched 46 INFs in directory: 'C:\Windows\INF' dvi: {Build Driver List - exit(0x00000000)} 11:31:20.825 ndv: Selecting best match... dvi: {DIF_SELECTBESTCOMPATDRV} 11:31:20.825 dvi: No class installer for 'Universal Serial Bus controllers' dvi: No CoInstallers found dvi: Default installer: Enter 11:31:20.832 dvi: {Select Best Driver} dvi: Selected driver installs from section [BADDEVICE.Dev] in 'c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf'. dvi: Class GUID of device changed to: {36fc9e60-c465-11cf-8056-444553540000}. dvi: Set selected driver complete. dvi: Selected: dvi: Description - [Unknown Device] dvi: InfFile - [c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf] dvi: Section - [BADDEVICE.Dev] dvi: Signer - [microsoft windows] dvi: Rank - [0x0dff0000] dvi: {Select Best Driver - exit(0x00000000)} dvi: Default installer: Exit dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 11:31:20.835 ndv: Driver selected, now performing install... ndv: {Core Device Install} inf: Opened PNF: 'C:\Windows\INF\usb.inf' ([strings.0409] <src=drvstore>) inf: Opened PNF: 'C:\Windows\INF\usb.inf' ([strings.0409] <src=drvstore>) dvi: {DIF_ALLOW_INSTALL} 11:31:20.898 dvi: No class installer for 'Unknown Device' dvi: No CoInstallers found dvi: Default installer: Enter 11:31:20.900 dvi: Default installer: Exit dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 11:31:20.900 ndv: Installing files... dvi: {DIF_INSTALLDEVICEFILES} 11:31:20.901 dvi: No class installer for 'Unknown Device' dvi: Default installer: Enter 11:31:20.902 dvi: {Install FILES} inf: Opened PNF: 'c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf' ([strings.0409] <src=drvstore>) inf: {Install Inf Section [BADDEVICE.Dev.NT]} inf: CopyFiles=BADDEVICE.CopyFiles (usb.inf line 102) ! inf: Empty Section! [BADDEVICE.CopyFiles] inf: No (Copy/Ren/Del)Files directives found inf: {Install Inf Section [BADDEVICE.Dev.NT] exit (0x00000000)} dvi: Processing co-installer registration section [BADDEVICE.Dev.NT.CoInstallers]. inf: {Install Inf Section [BADDEVICE.Dev.NT.CoInstallers]} inf: No (Copy/Ren/Del)Files directives found inf: {Install Inf Section [BADDEVICE.Dev.NT.CoInstallers] exit (0x00000000)} dvi: Co-installers registered. dvi: {Install INTERFACES} dvi: Installing section [BADDEVICE.Dev.NT.Interfaces] dvi: {Install INTERFACES exit 00000000} dvi: {Install FILES exit (0x00000000)} dvi: Default installer: Exit dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 11:31:20.907 ndv: Pruning file queue... dvi: {_SCAN_FILE_QUEUE} flq: ScanQ flags=620 flq: SPQ_SCAN_PRUNE_COPY_QUEUE flq: SPQ_SCAN_FILE_COMPARISON flq: SPQ_SCAN_ACTIVATE_DRP flq: ScanQ number of copy nodes=0 flq: ScanQ action=200 DoPruning=32 flq: ScanQ end Validity flags=620 CopyNodes=0 dvi: {_SCAN_FILE_QUEUE exit(0, 0x00000000)} ndv: Committing file queue... flq: {_COMMIT_FILE_QUEUE} flq: CommitQ DelNodes=0 RenNodes=0 BackNodes=0 CopyNodes=0 flq: {_COMMIT_FILE_QUEUE exit(0x00000000)} ndv: Registering CoInstallers... dvi: {DIF_REGISTER_COINSTALLERS} 11:31:20.912 dvi: No class installer for 'Unknown Device' dvi: Default installer: Enter 11:31:20.914 inf: Opened PNF: 'c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf' ([strings.0409] <src=drvstore>) inf: {Install Inf Section [BADDEVICE.Dev.NT.CoInstallers]} inf: {Install Inf Section [BADDEVICE.Dev.NT.CoInstallers] exit (0x00000000)} dvi: Co-installers registered. dvi: Default installer: Exit dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 11:31:20.917 ndv: Installing interfaces... dvi: {DIF_INSTALLINTERFACES} 11:31:20.918 dvi: No class installer for 'Unknown Device' dvi: No CoInstallers found dvi: Default installer: Enter 11:31:20.919 dvi: {Install INTERFACES} inf: Opened PNF: 'c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf' ([strings.0409] <src=drvstore>) dvi: Installing section [BADDEVICE.Dev.NT.Interfaces] dvi: {Install INTERFACES exit 00000000} dvi: Default installer: Exit dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 11:31:20.921 ndv: Installing device... dvi: {DIF_INSTALLDEVICE} 11:31:20.922 dvi: No class installer for 'Unknown Device' dvi: Default installer: Enter 11:31:20.922 dvi: {Install DEVICE} inf: Opened PNF: 'c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf' ([strings.0409] <src=drvstore>) dvi: Processing Registry/Property directives... inf: {Install Inf Section [BADDEVICE.Dev.NT]} inf: AddReg=BADDEVICE.AddReg (usb.inf line 101) inf: {Install Inf Section [BADDEVICE.Dev.NT] exit (0x00000000)} inf: {Install Inf Section [BADDEVICE.Dev.NT.Hw]} inf: Empty section inf: {Install Inf Section [BADDEVICE.Dev.NT.Hw] exit (0x00000000)} dvi: {Writing Device Properties} dvi: Provider name=Microsoft dvi: DriverDate 06/21/2006 dvi: DriverVersion=6.0.6001.18000 dvi: Class name=USB dvi: Manufacturer=(Standard USB Host Controller) dvi: Matching DeviceID=usb\unknown dvi: Strong Name=usb.inf:Generic.Section.NTx86:BADDEVICE.Dev:6.0.6001.18000:usb\unknown dvi: {Writing Device Properties - Complete} inf: {Install Inf Section [BADDEVICE.Dev.NT.Services]} inf: AddService=,0x00000002 (usb.inf line 109) ! dvi: Add Service: NULL Controlling service. inf: {Install Inf Section [BADDEVICE.Dev.NT.Services] exit(0x00000000)} dvi: {Install DEVICE exit (0x00000000)} dvi: Writing common driver property settings. dvi: DriverDescription=Unknown Device dvi: DeviceDisplayName=Unknown Device dvi: Install Device: Restarting device. 11:31:20.949 dvi: Install Device: Restarting device completed. 11:31:21.321 dvi: Default installer: Exit dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 11:31:21.322 dvi: {Build Driver List} 11:31:21.323 ! dvi: Driver list already built dvi: {Build Driver List - exit(0x00000000)} 11:31:21.324 dvi: {DIF_SELECTBESTCOMPATDRV} 11:31:21.324 dvi: No class installer for 'Unknown Device' dvi: Default installer: Enter 11:31:21.330 dvi: {Select Best Driver} dvi: Selected driver installs from section [BADDEVICE.Dev] in 'c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf'. dvi: Class GUID of device remains: {36fc9e60-c465-11cf-8056-444553540000}. dvi: Set selected driver complete. dvi: Selected: dvi: Description - [Unknown Device] dvi: InfFile - [c:\windows\system32\driverstore\filerepository\usb.inf_98a6b4ed\usb.inf] dvi: Section - [BADDEVICE.Dev] dvi: Signer - [microsoft windows] dvi: Rank - [0x0dff0000] dvi: {Select Best Driver - exit(0x00000000)} dvi: Default installer: Exit dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 11:31:21.335 dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 11:31:21.335 dvi: No class installer for 'Unknown Device' dvi: Default installer: Enter 11:31:21.335 dvi: Default installer: Exit dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0xe000020e)} 11:31:21.336 ndv: Device install status=0x00000000 ndv: Performing device install final cleanup... ndv: {Core Device Install - exit(0x00000000)} ump: Server install process exited with code 0x00000000 11:31:21.341 <<< Section end 2011/03/18 11:31:21.342 <<< [Exit status: SUCCESS] >>> [Device Install (DiShowUpdateDevice) - USB\VID_0000&PID_0000\5&C19C4F&0&2] >>> Section start 2011/03/18 11:46:48.872 cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\System32\devmgmt.msc" /S dvi: {DIF_UPDATEDRIVER_UI} 11:46:48.872 dvi: No class installer for 'Unknown Device' dvi: No CoInstallers found dvi: Default installer: Enter 11:46:48.874 dvi: Default installer: Exit dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 11:46:48.874 ndv: {Update Driver Software Wizard for USB\VID_0000&PID_0000\5&C19C4F&0&2} inf: Opened PNF: 'C:\Windows\INF\usb.inf' ([strings.0409] <src=drvstore>) ndv: {Update Driver Software Wizard exit(00000000)} <<< Section end 2011/03/18 11:47:06.043 <<< [Exit status: SUCCESS]

What causes this to happen? Is the ATMega8U2 malfunctioning?

by **adafruit_support_bill** » Sat Mar 19, 2011 9:45 am

OK. That looks like it.
Please contact support@adafruit.com for a replacement and reference this thread in your message.

by **r0b0nd7** » Sat Mar 19, 2011 4:46 pm

Alright, thank you.

Is there anything I can do to prevent this error from occurring?

by **adafruit_support_bill** » Sat Mar 19, 2011 6:40 pm

Most likely the 8U2 programming was not successful. Adafruit will refer this to the Arduino team to help improve the manufacturing process.

by **adafruit** » Mon Mar 21, 2011 12:40 pm

we're in communication with the team and they are investigating!

by **freiguy1** » Thu Oct 13, 2011 10:40 am

I manually reprogrammed the 8U2 using the USBtinyISP.

Also, I blogged about here:
http://blog.ethanfrei.com/2011/10/arduino-uno-revived.html

Check it out!

by **micronic** » Wed Mar 14, 2012 11:41 am

My new Uno board doesn't come up, even after swapping in a SECOND ATMEGA328-P module that I purchased from Adafruit just "in case."
The problem appears to be another case of the ATMEGA328 module not being programmed, per other forum entries.

Below are my symptoms. Please advise if it could be something I'm doing wrong.

1. This is what setupapi.dev.log reports (No class installer for 'Unknown driver software package')

>>> [Device Install (DiShowUpdateDevice) - USB\VID_2341&PID_0043\7493430303035121F041]
>>> Section start 2012/03/14 12:09:35.455
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 12:09:35.460
dvi: No class installer for 'Unknown driver software package'
dvi: Default installer: Enter 12:09:35.469
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 12:09:35.480
ndv: {Update Driver Software Wizard for USB\VID_2341&PID_0043\7493430303035121F041}
ndv: {Update Driver Software Wizard exit(00000000)}
<<< Section end 2012/03/14 12:09:48.600
<<< [Exit status: SUCCESS]

2. The Arduino software (Arduino.exe) has the "Tools/Serial Port" item dimmed, indicating it didn't find the module.

Thanks in advance...

by **adafruit_support_bill** » Wed Mar 14, 2012 12:06 pm

Windows does not ship with an UNO driver. You have to update the driver software manually.

Plug in your UNO, then check in Device Manager and look for it in "COM & LPT Ports" or "Other Devices". If it is there, you can update the driver software as described here: http://arduino.cc/it/Guide/Windows

by **yetiman** » Mon Mar 19, 2012 9:20 pm

I had the same problem but found a solution. Go to the 'unknown device' in device manager. Open it's properties and select 'update driver'. Choose to browse for it, then select installed driver, then 'have disk'. Browse for the arduino installation directory and choose the 'arduino UNO.inf' driver in the drivers folder. Click through the rest of the promts and usual warnings about unsigned drivers. Voila.

by **JRob** » Wed Aug 22, 2012 5:36 pm

Mine was basically the same, my Arduino Uno worked fine with my old computer using Windows Vista 32-bit, but on my new laptop using either Windows 7 64-bit or Ubuntu 12.04 64-bit. The problem is though I can't even manually install the driver software like I did before because it is not showing up in the device manager on either OS.

by **adafruit_support_rick** » Wed Aug 22, 2012 6:55 pm

@JRob -
Nothing changes anyplace in the device manager when you plug in/unplug the UNO? Try a different cable, try a different USB port, try a powered hub, etc. There have been reports of problems with USB3.0 ports, as well.

Arduino Uno - Device Not Recognized

Arduino Uno - Device Not Recognized

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Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

Re: Arduino Uno - Device Not Recognized

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