unable to communicate with modem(XBEE STARTER KIT)

[yw89]

hello people, i am facing problem in my XBEE STARTER KIT.
i follow all the instructions in user manual but still i get the message "unable to communicate with modem". i try to check and uncheck the API mode, but i still get the same result.

Can anyone here tell me what to do in order to solve this problem? Your help is much appreciated.

*based on user manual, the modem type is xb24. and im using x-ctu.

[adafruit_support_bill]

Hi. We don't sell the XBee Starter Kit. You should be able to get support from the place where you purchased it.