Support Forum suggestions and questions
A couple of suggestions which you have probably already thought about for the support forum:
Automatic image resizing: Instead of having people resize large photos manually before posting, how about automatically resizing images that are too large on upload?
Open/closed tickets: I've been reading the forum for about six months, and have noticed the big uptick in support requests. Some requests fall between the cracks unintentionally, to the dismay of the original poster. Using a forum as a ticketing system has its advantages and disadvantages. Have you thought about having an open/closed status indicator on threads (or something slightly more complicated)? For instance, a staff member recently noted that replying to one's original post before it was answered can cause the original query to be lost, because the staff uses "View unanswered posts" to find new queries.
Amateur support: This is more a policy question. I answer some queries that I feel competent to answer, especially if they have sat unanswered for several hours. Would you prefer to have the right of first reply, or is this OK with you?
Having an open support forum is actually great, I believe, since a little searching can often come up with answers. And proactive reading of the forums alerts me to possible issues and solutions before I start struggling with them.
Thanks for being a uniquely open company.