Order Problems
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Please be positive and constructive with your questions and comments.

Order Problems

by teaguehall on Sun Mar 03, 2013 9:52 pm

EDIT: I believe I posted this in the incorrect section. I posted another thread. Sorry about the mistake.

Hello adafruit,

I recently placed an order on you Budget Pack for Arduino (Arduino Uno R3) - Uno w/328, during the process of ordering it, it rejected my confirmation because my card location and the location of billing I input did not match up. I originally put the wrong billing location because I'm in school and I have a different address. After having it reject the confirmation twice, I changed the billing address to the correct address and it went through. However, I checked my online bank account and it charged my account for all those times it said it was rejected. It appears that it refunded one of the "rejections" but not the other.

So in short,

-3 attempts to order product
-2 rejects due to address errors
-1 order confirmation after fixing problem
-3 account charges
-1 "refund"

So it says I still have 2 pending orders on my account when I only ordered one arduino starter kit. Can someone please help me with this? I don't know what information you need to look into my adafruit account.
Posts: 2
Joined: Sun Mar 03, 2013 9:44 pm

Re: Order Problems

by adafruit_support_bill on Mon Mar 04, 2013 7:41 am

Please contact support@adafruit.com with a link to this post and they will help you with your order.

Posts: 56667
Joined: Sat Feb 07, 2009 10:11 am

Please be positive and constructive with your questions and comments.