Have you contacted Total Phase with this problem? Seems the maker of the device would have the best answers. The product we sell is not fake but comes directly from the maker and is thus genuine.
To arrange for a return use the contact form or email [email protected]. We can only accept returns of unopened kits and products, within 30 days of receipt (for international orders, 30 days from shipment). Any returns after 30 days are in store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 30 days of payment. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any package! We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you out!
BEAGLE12 - Order 1040407
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Please be positive and constructive with your questions and comments.
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Franklin97355
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Please be positive and constructive with your questions and comments.