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defective powerboost 500
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defective powerboost 500

by rondog47 on Wed Mar 30, 2016 4:46 pm

I received a power boost 500 about a week ago and just got around to using it, but it's defective. when plugged into a usb supply the only thing that works is the (yellow) charging led. no output. I tried charging a 3.7v lipo cell, it didn't charge.
how do I go about getting a rma for this item.
purchase date: 3-14-2016
order #: 1046841-9648825447

Thank you

rondog47
 
Posts: 6
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Re: defective powerboost 500

by franklin97355 on Wed Mar 30, 2016 6:10 pm

The PowerBoost 500 is not a charger. Do you mean the PowerBoost 500C? Can you post a picture of your boost and it's connections?

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Re: defective powerboost 500

by rondog47 on Thu Mar 31, 2016 5:59 pm

correct it is a 500c (see pics).
I'm using a 2000ma 5v usb power supply. The battery is connected to the (bat) and (gnd), I don't have the JST plug yet so I'm using test clips. At this point I'm just trying to charge the battery and checking voltages. I'm getting 5v in via usb but nothing out and the battery isn't charging. I then charged the battery with my charger to 4.2 volts and attached to (bat), still nothing.
This thing has never been under a load and it's "one dead puppy". My intention is to power a PI Zero off the battery/USB.
Thanks
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rondog47
 
Posts: 6
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Re: defective powerboost 500

by franklin97355 on Thu Mar 31, 2016 6:05 pm

Please contact support@adafruit.com with a link to this thread and they will help you with a new PowerBoost 500C

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Re: defective powerboost 500

by rondog47 on Wed Apr 13, 2016 7:58 pm

gentlemen, thanks for your resolution to replace the defective powerboost500c. I received the replacement today, and it works as expected.
regards,
rondog47

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Posts: 6
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Please be positive and constructive with your questions and comments.