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Defective touchscreen display
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Defective touchscreen display

by artmel on Thu Mar 31, 2016 6:08 pm

Invoice 1054301 7"display is totally inoperative. Have checked wiring several times and it is all correct. I can't believe you don't have a live number to call for defective goods. Expecting a PROMPT reply.

artmel
 
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Re: Defective touchscreen display

by franklin97355 on Thu Mar 31, 2016 8:23 pm

Which display do you have?

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Re: Defective touchscreen display

by artmel on Thu Mar 31, 2016 10:11 pm

element 14 7" touchscreen display 800 X 480 pixels.

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Re: Defective touchscreen display

by franklin97355 on Thu Mar 31, 2016 11:07 pm

Can you post clear pictures of the connections between the parts and the Pi with specific attention to the ribbon cables? Images less than 1 meg please.

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Re: Defective touchscreen display

by artmel on Fri Apr 01, 2016 10:45 am

After several tries I am unable to get a usable image under 1MB. I watched the MCM video several times and I'm sure that the cables are connected correctly.

Please do one of the following:

1. Call me. You can get my address and e-mail from invoice 105431.

2.Send me an RMA number so that I can exchange the part for a good one.

3. Do neither 1 or 2 and I'll just dispute the charge.

artmel
 
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Re: Defective touchscreen display

by franklin97355 on Fri Apr 01, 2016 2:15 pm

You can post photos on a sharing site like dropbox or photobucket and then post the link here.

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Re: Defective touchscreen display

by artmel on Fri Apr 01, 2016 3:01 pm


artmel
 
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Re: Defective touchscreen display

by franklin97355 on Fri Apr 01, 2016 3:43 pm

Are you running the latest version of Raspbian as mentioned here. https://www.adafruit.com/images/product-files/2718/2718build.jpg

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Re: Defective touchscreen display

by artmel on Fri Apr 01, 2016 5:00 pm

Purchased new SD card. Downloaded latest version of Jessie. Everything now works.

Thank you for your help but bulletin board only support just doesn't work for an operation of your size.

artmel
 
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Re: Defective touchscreen display

by franklin97355 on Fri Apr 01, 2016 5:27 pm

Thank you for your help but bulletin board only support just doesn't work for an operation of your size.
You would be surprised how well it works.

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Please be positive and constructive with your questions and comments.