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PowerBoost 500 Shield Problem
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Please be positive and constructive with your questions and comments.

PowerBoost 500 Shield Problem

by TimmyDong on Mon Jan 28, 2019 6:41 pm

Hi, I have a PowerBoost 500 Battery Shield and once the battery is plugged into the battery shield, the LEDs on the battery shield light up for a second and then become really dark.

I've tried a battery that works fine on another battery shield for troubleshooting and the same problem happened. Does anyone had a similar problem before?

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Re: PowerBoost 500 Shield Problem

by adafruit_support_carter on Wed Jan 30, 2019 2:52 pm

It sounds like you have multiple shields and multiple batteries. Which batteries are you using? Can you post a photo of the problematic shield showing how you have it connected.

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Re: PowerBoost 500 Shield Problem

by TimmyDong on Wed Jan 30, 2019 4:45 pm

Yes I ordered three Lithium Ion Batteries - 3.7v 2000mAh and three battery shields. The other two battery shields work properly with the battery. Here is the picture of that problematic shield.
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TimmyDong
 
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Re: PowerBoost 500 Shield Problem

by adafruit_support_carter on Wed Jan 30, 2019 6:29 pm

Is the switch on in that photo? It looks off. Curious what the LEDs are doing if you attach a charged battery and turn switch on.

Additionally, what the CHG and DONE LEDs do when you plug in a USB cable.

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Re: PowerBoost 500 Shield Problem

by TimmyDong on Wed Jan 30, 2019 7:11 pm

Without the USB cable connected, the 5V and Low LED only lights up when I plugged in the battery with the switch at the on position. Then 5V and Low LED becomes really dark. Nothing shows on the LED when I plug in the battery with the switch off.

Also, when I connect the USB cable, only the CHG LED lights up.

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Re: PowerBoost 500 Shield Problem

by adafruit_support_carter on Wed Jan 30, 2019 7:23 pm

That all sounds as expected, except for the getting "really dark" part. Can you post a photo of that state showing the really dark LEDs. Sounds like they aren't off, just dim.

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Re: PowerBoost 500 Shield Problem

by TimmyDong on Thu Jan 31, 2019 6:28 pm

Sorry I should say it more accurately. The LED lights up really shortly once I connected the battery. Then it becomes dim and goes completely off.

TimmyDong
 
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Re: PowerBoost 500 Shield Problem

by adafruit_support_carter on Fri Feb 01, 2019 10:00 pm

Just to be sure - the batteries you are testing with are charged up?

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Re: PowerBoost 500 Shield Problem

by TimmyDong on Sun Feb 03, 2019 8:32 pm

Yes, I've fully charged the battery on another shield and put it back to the problematic one, still doesn't work.

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Re: PowerBoost 500 Shield Problem

by adafruit_support_carter on Mon Feb 04, 2019 8:40 pm

Let's replace it. Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a new PowerBoost 500 Shield.

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Please be positive and constructive with your questions and comments.