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Adafruit Audio FX Sound Board Storage Device
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Adafruit Audio FX Sound Board Storage Device

by Edgesxx12345 on Mon Jun 03, 2019 7:38 am

Hello,
About two months ago I purchased the Adafruit Audio FX Sound Board. Last week I tried using it for the first time and the device never showed up as a storage device on windows 7. I went to the manual and it said that this is common and just takes sometime for the computer to get the driver. After 1 hour of no luck I decided to try the unit out on my laptop that is running windows 10 to see if that would be better. The unit still did not show as a storage device. Is there a fix to this issue or I get a bad part? Also the windows 10 machine was not connected to a network however the windows 7 machine was.

Thanks for the help!

Edgesxx12345
 
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Re: Adafruit Audio FX Sound Board Storage Device

by adafruit_support_carter on Mon Jun 03, 2019 1:48 pm

Try another USB cable or somehow make sure the one you are using is not charge only.

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Re: Adafruit Audio FX Sound Board Storage Device

by Edgesxx12345 on Mon Jun 03, 2019 3:24 pm

So I confirmed the cable is also data by programming another controller with it. Any other suggestions

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Re: Adafruit Audio FX Sound Board Storage Device

by adafruit_support_carter on Mon Jun 03, 2019 5:07 pm

Can you post a photo showing both sides of the board so we can check for any hardware issues.

When you plug it in, does the computer do anything at all? Make the USB connected sound, etc?

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Re: Adafruit Audio FX Sound Board Storage Device

by Edgesxx12345 on Tue Jun 04, 2019 12:37 pm

No sound or visual indication was given when the device was plugged in the computer. See attached for Pictures of the front and the back. I also checked the file explorer and control panel to see if any external storage device was present or if there was anything connected to the associated COMM port of the computer. Both checks came up with nothing.

Thanks
Attachments
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20190604_122931.jpg (151.48 KiB) Viewed 187 times

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Re: Adafruit Audio FX Sound Board Storage Device

by adafruit_support_carter on Tue Jun 04, 2019 1:09 pm

Thanks for the photos. That generally looks OK. As another test, try this. Somehow power it without data. You can use a wall charger for example.
https://learn.adafruit.com/adafruit-aud ... owering-it
This way we can try playing audio.

And then short GND to the 0 pin. It should have come with a sample file pre-loaded that will trigger off of 0. So try this and see if it will play something. Also see what the red Act LED does when you short the pin.

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Re: Adafruit Audio FX Sound Board Storage Device

by Edgesxx12345 on Wed Jun 05, 2019 12:14 pm

When do this a left right sound file played, so I guess that part of the board is in working order. After doing this I tried connecting the board to the computer again and still nothing popped up for an external drive.

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Re: Adafruit Audio FX Sound Board Storage Device

by adafruit_support_carter on Wed Jun 05, 2019 1:52 pm

Yah, that's weird. It's not totally dead since it can play the file. But why isn't it showing up as a folder? Unknown. Let's try a replacement and see what happens.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement Audio FX Board.

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Re: Adafruit Audio FX Sound Board Storage Device

by zenSutherland on Fri Jun 14, 2019 12:36 am

Did this rectify the situation? My board also never comes up as a USB device. Green light on, no disk/folder... I've used several before and it usually comes up right away as something like SDADAFRUITSX or similar...

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Re: Adafruit Audio FX Sound Board Storage Device

by Edgesxx12345 on Fri Jun 14, 2019 7:10 am

The new board that I recieved from adafruit works perfectly so I'm guessing there was an issue with the device firmware.

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Re: Adafruit Audio FX Sound Board Storage Device

by zenSutherland on Fri Jun 14, 2019 11:53 am

Thanks, Edgesxx12345 I appreciate the reply!

I found out my problem on this particular board wasn't poor quality or firmware, but the fact that my wiring had shorted pin#1 (grounded) and the minute i removed it from the board it showed up as a USB. I guess i'll have to triple-check my switches and connections!

I love Adafruit's quality and design, but good to know if there's any problem with the product itself, they're open to replacing it!

zen

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Please be positive and constructive with your questions and comments.