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Fixed Laser Mounting Stands 1094
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Fixed Laser Mounting Stands 1094

by YUKANAKA on Mon Jul 19, 2021 10:02 pm

Fixed Laser Mounting Stands
https://www.adafruit.com/product/1094

Order Confirmation No: 2607307-4426448738
We just received items of 2pcs.
Our stock: 8pcs.
The items of total 10pcs are not functioning as expected.

Screw is short.
We can not fix the Line Laser Diode 5mW-650nm-Red(1057) to the stand.

Could you please send us the replacements?
Attachments
1094.JPG
1094.JPG (16.43 KiB) Viewed 427 times

YUKANAKA
 
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Re: Fixed Laser Mounting Stands 1094

by mikeysklar on Tue Jul 20, 2021 7:20 pm

Thanks for pointing this out. I wonder what is different the length of the screw or the laser diode diameter? Which model of laser diode are yo using with this mount?

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Re: Fixed Laser Mounting Stands 1094

by YUKANAKA on Wed Jul 28, 2021 12:37 am

We are using laser diode of ID:1054 ID:1056 ID:1057 ID:1058.
But we could not mount them to ID:1094.

We think the length of the screw is short.

We ordered 2pcs in July.
And we have 8pcs in stock.
All of them are not functioning as expected. total 10pcs.

So, we think that the other ones in your stock are not working correctly too.

Could you please confirm?

YUKANAKA
 
Posts: 4
Joined: Mon Jul 19, 2021 9:17 pm

Re: Fixed Laser Mounting Stands 1094

by mikeysklar on Wed Jul 28, 2021 5:34 pm

I can't help with confirming our inventory, but since these units are not working for you we can setup a return / refund. I don't think a replacement will make a difference. Please send an e-mail to support@adafruit.com requesting a return/refund for the mounting components you purchased in the last 30 days that are not working for you. Include a link to this forum thread.

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Re: Fixed Laser Mounting Stands 1094

by YUKANAKA on Fri Jul 30, 2021 3:49 am

It's not problem of money.
We want to solve this problem.

Our customer have bought ID:1094 and ID:1057 ago.
They are using it as a set.
And bought them again.
but no working...
So, they are in trouble.

Please send us the correct screws next order.
This item need to two screws.
We have 10pcs ID:1094 in stock.
So, please send us 20pcs the correct screws.

We think you should check the stock to prevent future troubles.

YUKANAKA
 
Posts: 4
Joined: Mon Jul 19, 2021 9:17 pm

Re: Fixed Laser Mounting Stands 1094

by mikeysklar on Fri Jul 30, 2021 12:41 pm

@YUKANAKA,

I'll share this with engineering about the screw size change and we will get back to you. Thank you for your patience.

mikeysklar
 
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Re: Fixed Laser Mounting Stands 1094

by adafruit2 on Sat Jul 31, 2021 1:51 pm

yeah it looks like it changed, we're going to contact the factory to get relpacement parts but it could take a while. its an M3 screw - you could use any common metal screw you have!

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Re: Fixed Laser Mounting Stands 1094

by YUKANAKA on Tue Aug 03, 2021 10:17 pm

Thank you for your reply.

Please send us the screws of 20pcs .
We are waiting replacement parts.

Please tell us about M3 screw.
How long is the length?

YUKANAKA
 
Posts: 4
Joined: Mon Jul 19, 2021 9:17 pm

Please be positive and constructive with your questions and comments.