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Macro Pad OLED stopped working
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Macro Pad OLED stopped working

by everly_after on Fri Sep 03, 2021 11:45 am

Hello,

The OLED on the macro pad I received in the last adabox has stopped functioning. I have "nuked" UF2 file, and reverted back to the original demo code. The board is fully functional with the exception of the OLED. I have inspected the scree for cracks and checked and reseated the ribbon cable (pics below).

It is plugged into an externally powered USB hub and we had some storms knock out the power last week, but nothing else unusual has occurred and it did continue to function after the storms for some time.

I'm happy to replace the screen myself, or connect a new one on the side port if possible, but would need pointed in the right direction on how to accomplish that.

20210902_150112.jpg
Board Front
20210902_150112.jpg (9.33 KiB) Viewed 34 times

unknown.png
OLED closeup
unknown.png (88.02 KiB) Viewed 34 times

20210902_150126.jpg
Board Back
20210902_150126.jpg (11.44 KiB) Viewed 34 times

everly_after
 
Posts: 2
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Re: Macro Pad OLED stopped working

by adafruit_support_carter on Fri Sep 03, 2021 2:13 pm

OK, let's just send you a replacement screen and see if that fixes it. The OLED is held down with double back tape, so should come up with gentle prying. And the ribbon cable goes in that connector, which you may have already checked to test the current OLED.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement OLED.

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Re: Macro Pad OLED stopped working

by everly_after on Mon Sep 20, 2021 2:49 pm

Following up on this. Received the replacement screen today and it works. Thanks for the support. This was my first time needing support from Adafruit and you all were so easy to work with. I really appreciate it!

everly_after
 
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Re: Macro Pad OLED stopped working

by adafruit_support_carter on Mon Sep 20, 2021 6:08 pm

Yeah! Glad the replacement OLED worked. Thank *you* for your willingness to take on a self repair. Thanks for letting us know it worked out. Nice job and have fun!

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Please be positive and constructive with your questions and comments.