Hello there,
Please Reference the order number and Items below. I have ordered all the right tools for my project however an essential item came in the mail defective, and I can’t order a replacement for it.
PID: 2788: DC Jack adapter. I ordered the suggested Item based on the description of both the solar panel and Polymer Charger website description: "To connect, we suggest a 3.5mm OD/1.1mm ID DC jack or you can use this handy 2.1mm adapter cable which will turn it into a standard 5.5mm/2.1mm DC plug." however, after the item arrived it would plugin to the polymer charger but the solar panel a 3.5mm plug just wont fit in the 3.8mm DC Adapter. after some research I realized that the DC Adapter is the not the right size and that I should have ordered this DC Jack adapter instead: https://www.adafruit.com/product/4287. I need help ASAP. Please send a replacement with the PID: 4287 and I will send you the items I have back if provided with a shipping tag.
Please Help,
With all due respect,
Omar Seif
IMPORTANT: Wrong Parts and Wrong Website description.
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Please be positive and constructive with your questions and comments.
- omarseif
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- adafruit_support_carter
- Posts: 29153
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Re: IMPORTANT: Wrong Parts and Wrong Website description.
Try pushing harder. It's a tight fit but should work.
- omarseif
- Posts: 2
- Joined: Wed Sep 22, 2021 9:26 am
Re: IMPORTANT: Wrong Parts and Wrong Website description.
that did it, thank you!adafruit_support_carter wrote:Try pushing harder. It's a tight fit but should work.
Please be positive and constructive with your questions and comments.