defective pixel ring

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Dean01
 
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defective pixel ring

Post by Dean01 »

I recently ordered at Neopixel ring, connected it to a Feather Huzzah and ran test code "NeoPixel Ring simple sketch (c) 2013 Shae Erisson". Only 18 of the 24 pixels work.

I have double checked all connections, then loaded a different sketch. Same pixels don't light up. I am convinced that I have a defective ring. How do I get a replacement?

Invoice 1199391. PID 2861.

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Franklin97355
 
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Re: defective pixel ring

Post by Franklin97355 »

Only 18 of the 24 pixels work.
Make sure you have the latest version of the neopixel library installed and you are using the RGBW code when testing.

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Dean01
 
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Re: defective pixel ring

Post by Dean01 »

I have a defective Neopixel ring! Only 18 of the 24 pixels are lighting up. I have posted to the forum and I am being told to use the most recent neopixel library. I HAVE THE MOST RECENT LIBRARY. I want a replacement as soon as possible.
I am very frustrated with your processes of taking care of a defective product. Posting to a public forum, then waiting for a response, then getting a suggestion that provides no help; only delays my project further.

I have a defective product that needs replacement.

Franklin, are you an Adafruit employee? How do I get a response from an Adafruit representative?

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Franklin97355
 
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Re: defective pixel ring

Post by Franklin97355 »

You are talking to an Adafruit representative. Post your code and I will take a look. 18 out of 24 is a classic symptom of not sending the correct data to the string because if you send 24 3 variable values you will get 18 4 variable values sent to the pixels.

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Dean01
 
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Re: defective pixel ring

Post by Dean01 »

My sincere apology to you. From your last post I changed the number of pixels to 34 and all of the pixels lit up. I then looked at the code and found the setup parameter NEO_GRBW + NEO_KHZ800. When I changed this parameter, everything works as expected.

I again apologize.

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