I recently ordered at Neopixel ring, connected it to a Feather Huzzah and ran test code "NeoPixel Ring simple sketch (c) 2013 Shae Erisson". Only 18 of the 24 pixels work.
I have double checked all connections, then loaded a different sketch. Same pixels don't light up. I am convinced that I have a defective ring. How do I get a replacement?
Invoice 1199391. PID 2861.
defective pixel ring
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Please be positive and constructive with your questions and comments.
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: defective pixel ring
Make sure you have the latest version of the neopixel library installed and you are using the RGBW code when testing.Only 18 of the 24 pixels work.
- Dean01
- Posts: 9
- Joined: Sun Jan 17, 2016 5:35 pm
Re: defective pixel ring
I have a defective Neopixel ring! Only 18 of the 24 pixels are lighting up. I have posted to the forum and I am being told to use the most recent neopixel library. I HAVE THE MOST RECENT LIBRARY. I want a replacement as soon as possible.
I am very frustrated with your processes of taking care of a defective product. Posting to a public forum, then waiting for a response, then getting a suggestion that provides no help; only delays my project further.
I have a defective product that needs replacement.
Franklin, are you an Adafruit employee? How do I get a response from an Adafruit representative?
I am very frustrated with your processes of taking care of a defective product. Posting to a public forum, then waiting for a response, then getting a suggestion that provides no help; only delays my project further.
I have a defective product that needs replacement.
Franklin, are you an Adafruit employee? How do I get a response from an Adafruit representative?
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: defective pixel ring
You are talking to an Adafruit representative. Post your code and I will take a look. 18 out of 24 is a classic symptom of not sending the correct data to the string because if you send 24 3 variable values you will get 18 4 variable values sent to the pixels.
- Dean01
- Posts: 9
- Joined: Sun Jan 17, 2016 5:35 pm
Re: defective pixel ring
My sincere apology to you. From your last post I changed the number of pixels to 34 and all of the pixels lit up. I then looked at the code and found the setup parameter NEO_GRBW + NEO_KHZ800. When I changed this parameter, everything works as expected.
I again apologize.
I again apologize.
Please be positive and constructive with your questions and comments.