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Black Miniature Metal Webcam Cover
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Black Miniature Metal Webcam Cover

by bstern on Thu Oct 18, 2018 1:57 am

Dear Adafruit:

I just got 3 of PID 3799 (Black Miniature Metal Webcam Cover). As soon as I attached one of them to my laptop, tested it (got a black screen as expected), and tried to open it, the door shot off and disappeared.

To me, this seems like a pretty serious defect. What is the best way to address this?

Thanks!
Attachments
IMG_20181018_012912235.jpg
This is the "Black Miniature Metal Webcam Cover" -- missing its cover
IMG_20181018_012912235.jpg (58.73 KiB) Viewed 52 times

bstern
 
Posts: 3
Joined: Sat Dec 30, 2017 8:16 pm

Re: Black Miniature Metal Webcam Cover

by bstern on Fri Nov 02, 2018 4:41 pm

Edit: Thanks for getting back to me with a resolution, @adafruit_support_bill!
Last edited by bstern on Mon Nov 05, 2018 12:30 am, edited 1 time in total.

bstern
 
Posts: 3
Joined: Sat Dec 30, 2017 8:16 pm

Re: Black Miniature Metal Webcam Cover

by adafruit_support_bill on Sat Nov 03, 2018 7:21 am

Please contact support@adafruit.com with a link to this thread for a replacement.

adafruit_support_bill
 
Posts: 70055
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Re: Black Miniature Metal Webcam Cover

by bstern on Mon Nov 05, 2018 12:16 am

Thank you, will do!

bstern
 
Posts: 3
Joined: Sat Dec 30, 2017 8:16 pm

Please be positive and constructive with your questions and comments.