Voting resources, early voting, and poll worker information - VOTE. ... Adafruit is open and shipping.
0

Screen not working on Edge Badge
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Screen not working on Edge Badge

by funkfinger on Thu Aug 06, 2020 2:11 pm

Recently received an Edge Badge with a non-functioning screen. I loaded a MakeCode Arcade game on it and I can hear the game, but the screen is black. I have a video of the device playing sounds but nothing on the screen but can't figure out if I can post it here. It was sent to Adafruit support

funkfinger
 
Posts: 4
Joined: Sun Jul 13, 2014 10:29 pm

Re: Screen not working on Edge Badge

by adafruit_support_carter on Thu Aug 06, 2020 3:08 pm

Don't worry about trying to post a video just yet. Let's try some basic things first.

Has the screen ever worked? Or is this a new Edge Badge and the screen is not working out of the box?

adafruit_support_carter
 
Posts: 16944
Joined: Tue Nov 29, 2016 2:45 pm

Re: Screen not working on Edge Badge

by funkfinger on Thu Aug 06, 2020 4:01 pm

brand new

funkfinger
 
Posts: 4
Joined: Sun Jul 13, 2014 10:29 pm

Re: Screen not working on Edge Badge

by adafruit_support_carter on Thu Aug 06, 2020 4:31 pm

OK, since it sounds like you are at least able to program it, try downloading this test UF2 from here:
https://learn.adafruit.com/adafruit-pyb ... duino-test
Put your board in bootloader mode and drag the PYBADGE_TEST.UF2 file over. Anything on screen then? Even if not, what are the NeoPixels on the front doing?

adafruit_support_carter
 
Posts: 16944
Joined: Tue Nov 29, 2016 2:45 pm

Re: Screen not working on Edge Badge

by funkfinger on Fri Aug 07, 2020 12:38 am

black screen, rainbow rgb leds, no sound, no changes on any button input

funkfinger
 
Posts: 4
Joined: Sun Jul 13, 2014 10:29 pm

Re: Screen not working on Edge Badge

by adafruit_support_carter on Fri Aug 07, 2020 4:51 pm

OK, thanks for trying that test. Seems like the rest of the board is working, but something has happened with the display. Let's replace it.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement Edge Badge.

adafruit_support_carter
 
Posts: 16944
Joined: Tue Nov 29, 2016 2:45 pm

Re: Screen not working on Edge Badge

by funkfinger on Sat Aug 08, 2020 3:19 am

Ok, email sent. Thanks

funkfinger
 
Posts: 4
Joined: Sun Jul 13, 2014 10:29 pm

Please be positive and constructive with your questions and comments.