NeoTrellis Express Defective Button Pad
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Please be positive and constructive with your questions and comments.
- nerd8622
- Posts: 3
- Joined: Wed Aug 01, 2018 7:58 pm
NeoTrellis Express Defective Button Pad
I recently ordered a NeoTrellis express and one of the buttons on one of the two squishy button pads is not working. All of the lights work when I switch the button pads around but there is a defect in the conductive area on the bottom of one of the pads. Is there anything I could try to fix the button pad or any way I could get a replacement? Thank you!
- dastels
- Posts: 15662
- Joined: Tue Oct 20, 2015 3:22 pm
Re: NeoTrellis Express Defective Button Pad
Can you post a clear photo of the bottom side of the problematic button?
Dave
Dave
- nerd8622
- Posts: 3
- Joined: Wed Aug 01, 2018 7:58 pm
Re: NeoTrellis Express Defective Button Pad
Conductive section on circled button is much smaller than all the others
- dastels
- Posts: 15662
- Joined: Tue Oct 20, 2015 3:22 pm
Re: NeoTrellis Express Defective Button Pad
That was my thought when I saw it. Looks to me like a manufacturing glitch.
Please email [email protected] with a link to this thread, your order number, and request the replacement of one Silicone Elastomer 4x4 Button Keypad - for 3mm LEDs
Dave
Please email [email protected] with a link to this thread, your order number, and request the replacement of one Silicone Elastomer 4x4 Button Keypad - for 3mm LEDs
Dave
Please be positive and constructive with your questions and comments.