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NeoTrellis Express Defective Button Pad
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NeoTrellis Express Defective Button Pad

by nerd8622 on Tue Jun 15, 2021 5:56 pm

I recently ordered a NeoTrellis express and one of the buttons on one of the two squishy button pads is not working. All of the lights work when I switch the button pads around but there is a defect in the conductive area on the bottom of one of the pads. Is there anything I could try to fix the button pad or any way I could get a replacement? Thank you!

nerd8622
 
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Re: NeoTrellis Express Defective Button Pad

by dastels on Tue Jun 15, 2021 9:40 pm

Can you post a clear photo of the bottom side of the problematic button?

Dave

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Re: NeoTrellis Express Defective Button Pad

by nerd8622 on Thu Jun 17, 2021 5:41 pm

unnamed.jpg
Conductive section on circled button is much smaller than all the others
unnamed.jpg (367.62 KiB) Viewed 112 times

Conductive section on circled button is much smaller than all the others

nerd8622
 
Posts: 3
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Re: NeoTrellis Express Defective Button Pad

by dastels on Thu Jun 17, 2021 6:14 pm

That was my thought when I saw it. Looks to me like a manufacturing glitch.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one Silicone Elastomer 4x4 Button Keypad - for 3mm LEDs

Dave

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Please be positive and constructive with your questions and comments.