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Screen arrived but it's not working
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Please be positive and constructive with your questions and comments.

Screen arrived but it's not working

by casidiablo on Tue Jun 15, 2021 8:36 pm

Got this screen https://www.adafruit.com/product/2397

I connected it to the power and a pi, but the screen won't turn on.

I have other screens from adafruit that work just fine, connected to the very same pi, etc.

Support ask me to post here to get a return/refund authorization.
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casidiablo
 
Posts: 3
Joined: Tue Jun 15, 2021 8:32 pm

Re: Screen arrived but it's not working

by dastels on Tue Jun 15, 2021 9:37 pm

Have you gone over it and checked that all the connectors are seated properly and for loose connections? I don't see anything out of sorts.

Dave

dastels
 
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Re: Screen arrived but it's not working

by casidiablo on Wed Jun 16, 2021 12:12 pm

Hello Dave.

Yeah, I have checked multiple times. I also had someone else go through the screen and try to make it work to no avail.

casidiablo
 
Posts: 3
Joined: Tue Jun 15, 2021 8:32 pm

Re: Screen arrived but it's not working

by dastels on Wed Jun 16, 2021 12:23 pm

Just wanted to make sure it wasn't something simple to avoid waiting for a replacement.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one HDMI 4 Pi: 7" Display & Audio 1024x600 w/Touchscreen

Dave

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Re: Screen arrived but it's not working

by casidiablo on Wed Jun 16, 2021 12:26 pm

I think I snatched the last one. It is out of stock.

casidiablo
 
Posts: 3
Joined: Tue Jun 15, 2021 8:32 pm

Re: Screen arrived but it's not working

by dastels on Wed Jun 16, 2021 12:42 pm

Go ahead and do the request, they may have a list for such situations.

Dave

dastels
 
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Please be positive and constructive with your questions and comments.