Among the 5 new I2C Rotary Encoder Breakout Boards I recently purchased, I found one that was not functional. On inspection of the board, I found the voltage regulator had bent and unconnected pins. I don't have access to any SMT equipment or expertise, so I don't have any confidence that this is something I can fix myself. Can I get a replacement?
Product and Order details:
- Adafruit I2C QT Rotary Encoder with NeoPixel - STEMMA QT / Qwiic: https://www.adafruit.com/product/4991
- Order Number: 2643929-4313255394
- Order Date: August 26, 2021
- Order Rec'd: September 2, 2021
- Assembled Adafruit HUZZAH32 – ESP32 Feather Board - with Stacking Headers: https://www.adafruit.com/product/3619 (from the same order)
- Adafruit FeatherWing OLED - 128x64 OLED Add-on For Feather - STEMMA QT / Qwiic: https://www.adafruit.com/product/4650 (from a previous order, to have an easily accessible QT connector)
- QT cable from recent orders (like https://www.adafruit.com/product/4399)
- Unmodified Adafruit Example code "encoder_basic" that comes with the Arduino code library "Adafruit seesaw Library"
- 4 of the 5 boards worked as expected.
- The non-functional board had no lit green power LED and the test code serial output read "Couldn't find seesaw on default address".
- On board inspection, the voltage regulator was not properly in place.