I2C Rotary Encoder Breakout Board - Board damage

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zencow
 
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Joined: Sat Aug 25, 2018 8:50 pm

I2C Rotary Encoder Breakout Board - Board damage

Post by zencow »

Hi...

Among the 5 new I2C Rotary Encoder Breakout Boards I recently purchased, I found one that was not functional. On inspection of the board, I found the voltage regulator had bent and unconnected pins. I don't have access to any SMT equipment or expertise, so I don't have any confidence that this is something I can fix myself. Can I get a replacement?

Product and Order details:
  • Adafruit I2C QT Rotary Encoder with NeoPixel - STEMMA QT / Qwiic: https://www.adafruit.com/product/4991
  • Order Number: 2643929-4313255394
  • Order Date: August 26, 2021
  • Order Rec'd: September 2, 2021
Additional Components used in testing: Code used in testing:
  • Unmodified Adafruit Example code "encoder_basic" that comes with the Arduino code library "Adafruit seesaw Library"
Observations:
  • 4 of the 5 boards worked as expected.
  • The non-functional board had no lit green power LED and the test code serial output read "Couldn't find seesaw on default address".
  • On board inspection, the voltage regulator was not properly in place.
Here are pictures of the board front and back, and a close-up of the damage.
20210904_150024_front.png
20210904_150024_front.png (626.99 KiB) Viewed 170 times
20210904_150908_back.png
20210904_150908_back.png (479.81 KiB) Viewed 170 times
20210904_150458_closeup.png
20210904_150458_closeup.png (493.35 KiB) Viewed 170 times

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dastels
 
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Re: I2C Rotary Encoder Breakout Board - Board damage

Post by dastels »

Yes, that's a manufacturing glitch.

Please email [email protected] with a link to this thread, your order number, and request the replacement of one I2C QT Rotary Encoder with NeoPixel.

Dave

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zencow
 
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Re: I2C Rotary Encoder Breakout Board - Board damage

Post by zencow »

Thanks!

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zencow
 
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Re: I2C Rotary Encoder Breakout Board - Board damage

Post by zencow »

I just tested the replacement board. Works great! Many thanks!

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