Hi there. I have an issue with a battery that was sent. It seems to be shorting. Could you please send a replacement?
Order 2672157
It’s the 2000mah battery . I just need a replacement sent. This one is defective and sends a little electrical shock into my arm when being used in a gauntlet. Like a 9v battery on a tongue. It works the Featherboard Im using but I dont want it to catch fire.
The last email I sent, they told me to go to the forums.
Thanks again for your time.
Victor Iglesias
Need Battery Replacement
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- PVPrints
- Posts: 8
- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
Please inquire, This is a time sensitive issue :(
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: Need Battery Replacement
Can you tell me when you purchased the battery and post a picture of the damage? The battery should not affect you if it is properly working so I'm wondering where you are getting the sensation.
- PVPrints
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- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
Order 2672157
Wed, Oct 6, 7:30 AM (13 days ago)
This is how long I've been looking for support.
And thats the thing, I dont see any damage. I have it in my gauntlet powering a featherboard and its used to power a LCD screen.
When I wear the gauntlet I can feel the "Charge" in my arm. Similar to a 9v. I tested it with my other battery from my order and it was fine. I believe this battery is just defective. Can you send a replacement? I have to finish this build for a customer.
Wed, Oct 6, 7:30 AM (13 days ago)
This is how long I've been looking for support.
And thats the thing, I dont see any damage. I have it in my gauntlet powering a featherboard and its used to power a LCD screen.
When I wear the gauntlet I can feel the "Charge" in my arm. Similar to a 9v. I tested it with my other battery from my order and it was fine. I believe this battery is just defective. Can you send a replacement? I have to finish this build for a customer.
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: Need Battery Replacement
Can you post a picture of the battery? And the gauntlet.
- PVPrints
- Posts: 8
- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
I cannot. The file upload limit here doesnt allow me to. Where can I send the pics to an email?
- PVPrints
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- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
Had to do all this extra work to get this to you guys. Not sure whats going on with it but the pictures dont show it.
Also, I was wrong. Its the 1200mah battery from my order. The 2000mah is fine.
Also, I was wrong. Its the 1200mah battery from my order. The 2000mah is fine.
- adafruit2
- Posts: 22148
- Joined: Fri Mar 11, 2005 7:36 pm
Re: Need Battery Replacement
you can try covering the battery with worbla or gaff tape to protect it - the packet is non conductive but you dont want it against your skin anyways
- PVPrints
- Posts: 8
- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
No, thank you but, I don't want to have to do extra work to prevent that issue. The other battery doesn't give a shock like this one. So its not just a covering. I have the foam there for that.
Please just send a replacement. I'm not going to send something with a potential future fire hazard to a customer. Unless you guys are willing to take the full liability and responsibility if it does?
Please just send a replacement. I'm not going to send something with a potential future fire hazard to a customer. Unless you guys are willing to take the full liability and responsibility if it does?
- adafruit2
- Posts: 22148
- Joined: Fri Mar 11, 2005 7:36 pm
Re: Need Battery Replacement
you can email support@adafruit for a replacement, however - the cover of the battery is nonconductive (coated in plastic)
if you're concerned about fire hazards, please do not use lipoly batteries - they are for expert use only! we strongly recommend AAA batteries for all wearables!
if you're concerned about fire hazards, please do not use lipoly batteries - they are for expert use only! we strongly recommend AAA batteries for all wearables!
- PVPrints
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- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
They will not process the replacement through that email. I messaged them twice and they both said to come here for the authorization for a replacement. What info do I need to give them to authorize this?
Also, I've been building with electronics for 23+ years. I don't lack the experience :-p. In my experience I know this battery is just somehow grounding to the case. I wouldn't have messaged you guys otherwise, if I trusted it would be safe with a cover, to get a replacement. I've used your batteries in hundreds of builds and the quality is amazing. This one is just giving problems. Always a few bad ones in a giant batch of batteries.
Anyway, Thanks for the support! I will of course continue using you guys for everything, I just need this replaced :)
Please advise
Also, I've been building with electronics for 23+ years. I don't lack the experience :-p. In my experience I know this battery is just somehow grounding to the case. I wouldn't have messaged you guys otherwise, if I trusted it would be safe with a cover, to get a replacement. I've used your batteries in hundreds of builds and the quality is amazing. This one is just giving problems. Always a few bad ones in a giant batch of batteries.
Anyway, Thanks for the support! I will of course continue using you guys for everything, I just need this replaced :)
Please advise
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: Need Battery Replacement
If you include this thread they will help you, try it.
- PVPrints
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- Joined: Tue Oct 19, 2021 7:01 pm
Re: Need Battery Replacement
Got it processed. Thank you guys! Sorry about my frustration, I needed it fast for a customer before halloween :)
Please be positive and constructive with your questions and comments.