Hello, I recently purchased a
TFP401 HDMI/DVI Decoder to 40-Pin TTL Breakout - With Touch[ID:2219]
And after only a few uses of the 40-pin TTL connector, it broke making me unable to plugin a connector anymore.
Is there anyway to fix this or get a replacement, I do not confidently think I could resolder a replacement connector.
Attached is an image of the part that broke.
TFP401 HDMI/DVI Decoder Connector broke after a few uses
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- kazar4
- Posts: 3
- Joined: Sat Nov 20, 2021 3:22 pm
TFP401 HDMI/DVI Decoder Connector broke after a few uses
- Attachments
-
- Screenshot 2021-11-20 142653.png (188.05 KiB) Viewed 506 times
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses
When did you purchase the TFP401 from us?
Is it the black locking cover that broke off?
Is it the black locking cover that broke off?
- kazar4
- Posts: 3
- Joined: Sat Nov 20, 2021 3:22 pm
Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses
Yes, it is the locking cover.
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses
and the date of purchase / invoice#?
- kazar4
- Posts: 3
- Joined: Sat Nov 20, 2021 3:22 pm
Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses
Hello, this is the order confirmation number
Order Confirmation No: 2698032-9018115782
And it was ordered on 10/30/2021
Thank you!
Order Confirmation No: 2698032-9018115782
And it was ordered on 10/30/2021
Thank you!
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses
Okay, thank you for that.
Please send a note to [email protected] requesting a replacement TFP401. Include a link to this forum thread with your order#.
Please send a note to [email protected] requesting a replacement TFP401. Include a link to this forum thread with your order#.
Please be positive and constructive with your questions and comments.