TFP401 HDMI/DVI Decoder Connector broke after a few uses

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kazar4
 
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TFP401 HDMI/DVI Decoder Connector broke after a few uses

Post by kazar4 »

Hello, I recently purchased a

TFP401 HDMI/DVI Decoder to 40-Pin TTL Breakout - With Touch[ID:2219]

And after only a few uses of the 40-pin TTL connector, it broke making me unable to plugin a connector anymore.

Is there anyway to fix this or get a replacement, I do not confidently think I could resolder a replacement connector.

Attached is an image of the part that broke.
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Screenshot 2021-11-20 142653.png
Screenshot 2021-11-20 142653.png (188.05 KiB) Viewed 506 times

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mikeysklar
 
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Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses

Post by mikeysklar »

When did you purchase the TFP401 from us?

Is it the black locking cover that broke off?

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kazar4
 
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Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses

Post by kazar4 »

Yes, it is the locking cover.

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mikeysklar
 
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Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses

Post by mikeysklar »

and the date of purchase / invoice#?

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kazar4
 
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Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses

Post by kazar4 »

Hello, this is the order confirmation number
Order Confirmation No: 2698032-9018115782

And it was ordered on 10/30/2021

Thank you!

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mikeysklar
 
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Re: TFP401 HDMI/DVI Decoder Connector broke after a few uses

Post by mikeysklar »

Okay, thank you for that.

Please send a note to [email protected] requesting a replacement TFP401. Include a link to this forum thread with your order#.

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