I don't see any section to report defective hardware, so I'm trying here. Also, only providing poorly categorized forums for customer problems seems like a pretty terrible customer service model. I also sent in a request via the form for missing/etc items in shipping to hopefully get help.
I ordered 6 of these LM8UU bearings, as you can see in my ticket. Unfortunately, all 6 I received are defective. Three of them even had ball bearings missing and laying loose in the bags they came in.
As well as the obvious fact that they were losing ball bearings from just being shipped, they fit horribly on 8mm polished stock. This is what they are designed for, so I'm a bit confused. As you can see from 1.jpg, the stock is well within tolerance, actually a bit smaller than 8mm. Even with this extra play, the bearings take a good deal of force to move up and down the rods. You can see in 3.jpg that they clearly don't act as bearings at all, and instead just sit wherever you put them unless you use a good bit of force to move them.
From the return section of your site, it looks like my only options are to ship these back at my cost, and only for store credit? I'm trying very hard to be understanding here, but to get this many defective items, and my only options are to pay to send them back, and then get credit to get more defective items, seems a bit absurd.
I am willing to work with you guys, so please let me know what to do here. And I'm sorry if my post seems a bit irritated, but from the struggle to find a way to report these issues to someone as well as the poor quality of the parts I received, and the fact that I might have to pay to send them back and only get store credit has my blood pressure up a bit!