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Part#708 is not recognized. (SO 711157)
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Part#708 is not recognized. (SO 711157)

by danlee on Fri Nov 12, 2021 1:48 am

Hello,

The customer has informed that the part#708 they received is not recognized from the PC. (Unknown device)
Per customer, they installed USB driver (TotalPhaseUSB-v2.16.exe and TotalPhaseUSB-v3.0.0.exe) but still not resolved. In addition, they have tested the part with a PC which is working well with another 708 they already have but there is still same issue.

The customer found the message when they connect the part to Linux. The message seems like that part#708 is abnormal (The part has been recognized as Cypress CY7C68013 EVK). Please see the attached files and advise. Thanks.

Best Regards,
Dan Lee
Attachments
Linux(ubuntu 18.04.4 LTS) message.png
Linux connection message
Linux(ubuntu 18.04.4 LTS) message.png (706.14 KiB) Viewed 780 times
computer hardware configuration.png
computer hardware configuration (Unknow device)
computer hardware configuration.png (188.66 KiB) Viewed 780 times

danlee
 
Posts: 3
Joined: Thu Jul 04, 2019 12:06 am

Re: Part#708 is not recognized. (SO 711157)

by danlee on Wed Nov 17, 2021 12:42 am

Hello Team,

Any update? Please advise. Thanks.

Best Regards,
Dan Lee

danlee
 
Posts: 3
Joined: Thu Jul 04, 2019 12:06 am

Please be positive and constructive with your questions and comments.